Salesforce Program Manager

Cox Purtell Staffing Services; City of Brisbane; On-site; AUD 140,000 - 180,000; Full time

Job summary

Cox Purtell Staffing Services in Brisbane seeks an experienced Salesforce Program Manager to lead a complex program across four workstreams. You will translate a health-check plan into a concrete delivery path, building governance reporting and taking ownership of the budget and vendor spend to fix a fragmented platform.

The role requires real Salesforce program leadership, multi-cloud depth, and a certification backlog (PMP/PRINCE2/SAFe/CSM/PSM II).

Qualifications

• Real experience leading a Salesforce program through real complexity.
• Multi-cloud depth across Sales, Service, Experience and Marketing Cloud.
• A program or agile delivery certification (PMP, PRINCE2, SAFe, CSM or PSM II) required.
• Financial and vendor management you can defend under questioning.
• Ability to address issues with a documented plan and execute it.

Responsibilities

• Run delivery across four workstreams to a standard that survives scrutiny.
• Build governance reporting that tells executives the truth about risk and progress.
• Own the program budget and vendor spend, and know where every dollar goes.
• Earn trust across business units that have been burned before.
• Spot risks that become fires and address them proactively.

Skills

Salesforce program leadership

Multi-cloud Salesforce

Governance

Vendor management

Budget ownership

Education

PMP / PRINCE2 Practitioner / SAFe / CSM / PSM II

Tools

Salesforce

Job description

About the client

A large, Brisbane-based education sector organisation found out the hard way what happens when a Salesforce program runs on status updates instead of delivery. An independent health check surfaced the real state of things: broken data models, access that shouldn't exist, integrations that don't talk to each other, and a backlog of work that was reported as done and wasn't. Salesforce professional services is now on-site for 12 months, and this role builds the internal team that works alongside them to actually fix it.

About the role

This isn't a program manager who flourishes a Gantt chart in a steering committee and calls it leadership. The last person in a seat like this one filled governance forums with noise instead of answers, and the organisation is done with that. You'll be the one who reads a health check and sees a plan, not a crisis. You'll run four workstreams (roadmap and governance, platform foundations, data foundations, strategic use cases), and you'll be judged on whether the platform is actually better in twelve months, not on how polished your reporting deck looked along the way. Two business units pull against each other on a shared platform. You'll need to hold that tension without pretending it isn't there.

Duties

• Run delivery across all four workstreams to a standard that survives scrutiny, not just a deadline
• Build governance reporting that tells executives the truth about risk and progress, not a version of it
• Own the program budget and vendor spend, and know exactly where every dollar is going
• Earn trust across business units who've been burned before
• Spot the risks that turn into fires and deal with them before they do

Requirements

• Real experience leading a Salesforce program through actual complexity, not just scale
• Multi-cloud depth across Sales, Service, Experience and Marketing Cloud
• A program or agile delivery certification that backs up the experience (PMP, PRINCE2 Practitioner, SAFe, CSM or PSM II)
• Financial and vendor management you can defend under questioning
• The stomach to walk into a program with a documented list of what's wrong and choose to fix it anyway

Desired Skills and Experience

Salesforce Program Manager, Salesforce Transformation, CRM Delivery, Multi-Cloud Salesforce, Brisbane, Education Sector, Program Governance, PMP/PRINCE2/SAFe