Salesforce Systems Lead

Niche 212; North Sydney; Hybrid; AUD 83,000 - 138,000; Full time

Job summary

Niche 212 in North Sydney is seeking an experienced Salesforce Administrator for a 3-month contract with the potential to perm. This hands-on role focuses on CRM optimisation, process improvement, and systems alignment to support scalable operations.

You will collaborate with cross-functional teams to enhance workflows, reporting, documentation and user experience, partnering with stakeholders to drive efficiency and ongoing business improvement.

Qualifications

• Must be tertiary qualified and certified as a Salesforce Administrator.
• Experience with Jira and Confluence and testing in a sandbox environment; able to configure permission sets.
• Proven ability to analyse business requirements and design scalable Salesforce solutions.
• Strong skills in mapping workflows, business analysis, and cross-functional collaboration.
• Experience in documenting workflows and requirements.

Responsibilities

• Review Salesforce environment: architecture, configuration, data flows, integrations.
• Perform gap analysis to identify inefficiencies and improvement opportunities.
• Coordinate business requirements, develop user stories, functional specs and process flows.
• Develop and evaluate system enhancements, automation, and configuration changes to support needs.
• Collaborate to integrate Salesforce with other systems for streamlined data flow.
• Support readiness through change management and adoption.
• Map workflows to create SOPs and refine processes while maintaining data quality.
• Strengthen reporting, dashboards and data governance.
• Partner with teams/external providers to translate requirements into CRM solutions.
• Provide ongoing systems guidance and user support.

Skills

Salesforce Administrator

Jira

Confluence

Requirements gathering

Stakeholder engagement

Education

Bachelor's degree or higher

Salesforce Administrator Certification

Tools

Jira

Confluence

Sandbox testing

Job description

• Must be able to start immediately on a 3 month Contract with a potential to perm
• North Sydney based- Hybrid- 2 days in the office a week-

The Company

An established community-focused not-for-profit that provides care solutions that connect people with the support they need.

The Role

This is a key "hands on" role supporting digital and operational improvement through CRM optimisation, process enhancement, and systems alignment. Working cross-functionally, the position focuses on improving workflows, reporting, documentation, and user experience while partnering with stakeholders to support efficiency, scalability, and ongoing business improvement.”

Key Responsibilities

• Conduct a thorough review of the existing Salesforce environment, including architecture, configuration, data flows, and integrations.
• Conduct a gap analysis, identifying inefficiencies, and opportunities for improvement.
• Coordinate business requirements, develop user stories, functional specifications and process flows.
• Develop, implement and evaluate broader system enhancements, automation and configuration changes to support organisational needs, including automating reports and investigating potential integrations.
• Collaborate with cross-functional teams to integrate Salesforce with other systems and applications for streamlined data flow and reporting, and support systems optimisation across all other platforms.
• Support business readiness through change support, adoption, and continuous system enhancement.
• Map and analyse current workflows to create SOPS and refine workflows to improve efficiency, consistency, and service outcomes, maintaining system integrity, permissions, and data quality standards.
• Strengthen reporting, dashboards, and data governance to support decision-making and organisational visibility.
• Partner with teams and external providers to translate business requirements into practical, user-friendly CRM and systems solutions.
• Provide ongoing systems guidance, user support, and strategic input to stakeholders.

Skills and Requirements

• Must be tertiary qualified and certified as a Salesforce Administrator, with at least 3 years experience in a business analysis, systems, or Salesforce-focused role.
• Must have used Jira and Confluence and tested in a sandbox environment, be able to figure permission sets
• Proven ability to analyse business requirements and design practical, scalable solutions.
• Strong capability in mapping workflows and process improvement, business analysis, and translating operational needs into practical solutions.
• Confident producing documentation such as workflows, requirements, and process materials.
• Strong stakeholder engagement, communication, and relationship management skills.

Work with very passionate, strategic thinkers in this not for profit organisation which is undergoing exciting change.

submit your resume in WORD format.