Salesforce B2B Commerce Specialist

Kaizen Global Technologies

Sydney

Hybrid

AUD 110,000 - 140,000

Full time

3 hours ago

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Job summary

Kaizen Global Technologies in Sydney, Australia, is seeking a Salesforce B2B Commerce Support Consultant for a hybrid, permanent role. The candidate will optimize B2B Commerce storefronts, Experience Cloud, and OMS, ensuring smooth order processing, pricing, and checkout.

Ideal applicants have 7+ years of experience, strong admin and security expertise, and certifications in B2B Commerce and Salesforce Advanced Administrator. Strong troubleshooting and stakeholder communication are essential.

Qualifications

7+ years of relevant professional experience in Salesforce B2B Commerce support and operations.
Hands-on experience with B2B Commerce configuration, Experience Cloud, and OMS.
Strong admin and security expertise with declarative automation and Flows.

Responsibilities

Configure and manage Salesforce B2B Commerce storefronts including pricing and checkout.
Support Experience Cloud and OMS across order processing, fulfilment, and returns.
Investigate pricing, carts, checkout, integrations, and performance issues.
Manage user access, profiles, roles, permission sets, and security configs.
Maintain Flows, validation rules, data loads, deployments, and testing.
Monitor platform health, review debug logs, and resolve incidents.
Handle support requests, perform root-cause analysis, and implement fixes.
Collaborate with business/technical teams to improve platform stability and UX.
Demonstrate strong troubleshooting and stakeholder communication.

Skills

Troubleshooting

Analytical skills

Stakeholder communication

Team collaboration

Education

B2B Commerce Administrator Accredited Professional

Salesforce Advanced Administrator certification

Tools

Salesforce B2B Commerce

Experience Cloud

Salesforce OMS

Salesforce Shield

SAP/ERP integrations

Job description

Location: Sydney, Australia – Hybrid

Employment Type: Permanent

Experience: 7+ Years

Work Rights: Australian Citizens, Permanent Residents, and valid visa holders with Australian work rights.

About the Role

We are looking for a skilled Salesforce B2B Commerce Support Consultant to support and optimise Salesforce commerce operations. The successful candidate will bring hands‑on experience in B2B Commerce, Experience Cloud, Salesforce OMS, and platform administration, with a strong focus on production support, troubleshooting, and system reliability.

Key Responsibilities

Configure and manage Salesforce B2B Commerce storefronts, including buyer groups, product catalogs, pricing, promotions, entitlements, and checkout.
Support Experience Cloud and OMS functionality across order processing, fulfilment, returns, and cancellations.
Investigate and resolve issues relating to product pricing, shopping carts, checkout processes, integrations, and platform performance.
Manage Salesforce user access, profiles, roles, permission sets, and security configurations.
Maintain Flows, validation rules, data loads, deployments, and release testing.
Monitor platform health, analyse debug logs and audit trails, and resolve production incidents.
Manage support requests, perform root cause analysis, and implement corrective actions.
Work with business and technical teams to improve platform stability and the overall customer experience.
7+ years of relevant professional experience.
Strong hands‑on experience with Salesforce B2B Commerce configuration and support.
Practical knowledge of Experience Cloud and the Salesforce B2B data model.
Strong Salesforce administration and platform security expertise.
Experience with declarative automation, Salesforce Flows, debug logs, and audit trails.
Excellent troubleshooting, analytical, and stakeholder communication skills.