Salesforce B2B Commerce Support Consultant

Tata Consultancy Services; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services (TCS) Australia is seeking a seasoned Salesforce B2B Commerce specialist to configure, support, and administer B2B storefronts and related Salesforce platforms. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging to ensure both business functionality and platform stability.

You will work on Experience Cloud storefronts, data management, flows, and automation, while

Qualifications

• Experience with Salesforce B2B Commerce storefronts.
• Strong knowledge of Salesforce data model for B2B scenarios.
• Hands-on administration of Salesforce platforms including security and MFA.

Responsibilities

• Configure and maintain Salesforce B2B Commerce and OMS configuration.
• Support Experience Cloud storefronts and promotions configuration.
• Manage order lifecycle, fulfillment, returns, and status management.
• Investigate and resolve ecommerce issues affecting product browsing and checkout.
• Monitor integrations with ERP, pricing, inventory systems.

Skills

B2B Commerce

Salesforce Knowledge

Experience Cloud

Debugging & Troubleshooting

Flow & Declarative Automation

User Management

Security & Permissions

Data Management

Release & Change Management

Troubleshooting Integrations

Tools

Experience Cloud

Data Loader

Import Wizard

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long‑term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom‑line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy‑efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Experience : 6+ Years

Location : Sydney

Job Type : Full Time (Permanent)

Role Overview :

A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands‑on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.

• Experience Cloud knowledge (storefront setup, personas, permissions)
• Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
• Salesforce Platform Administration — user management, profiles, permission sets, roles
• Experience monitoring debug logs, login history, and audit trails
• Knowledge of Flows and declarative automation tools
• User Management: Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies
• Permissions & Security: Configure and audit permission sets, sharing rules, org-wide defaults, field‑level security, and public group memberships
• Monitoring & Org Health: Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues
• Debugging & Troubleshooting: Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues
• Automation Maintenance: Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules
• Data Management: Perform data loads and clean‑up using Data Loader or Import Wizard; support data quality initiatives
• Release & Change Management: Manage sandbox refreshes, deploy change sets, maintain deployment documentation
• Support & Incident Management: Act as first point of contact for platform support tickets; triage, resolve, and elevate issues as needed

Key Responsibilities :

• Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories and product visibility.
• Support setup, configuration, and administration of Experience Cloud (LWR‑based) storefronts.
• Configure and maintain business‑managed settings including promotions, shipping methods, checkout configuration, and feature toggles.
• Support Salesforce OMS configuration, including order lifecycle, fulfilment, returns, cancellations and order status management.
• Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self‑service and order processing.
• Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfilment systems, working with integration teams where required.
• Support production deployments, smoke testing, post‑release validation, and Salesforce seasonal release verification.
• Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development‑related defects where required.

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance‑based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world‑class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting‑edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose‑driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.