Sales Team Member - TKD

Blackwoods-1; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Team Member discount

Free One Pass

Wesfarmers partner offers

Training and development

Team events & recognition

Employee Assistance Program

Job summary

Blackwoods in Fyshwick, Canberra, is seeking a Sales Team Member to support tradespeople and DIY enthusiasts. You will be a hands-on all-rounder handling customer service, sales, merchandising, stock replenishment and store operations to deliver an exceptional experience.

The role requires a rotating roster with weekend work; ideal for candidates from retail, hardware or apprenticeship backgrounds who enjoy a hands-on environment and team culture.

Qualifications

• Experience in retail sales or customer service.
• Proven ability to help customers and hit KPIs.
• Comfort with computers and learning new systems.

Responsibilities

• Drive personal sales performance and target KPIs.
• Assist customers with product selection and demos.
• Process transactions and follow sales procedures.
• Receive, replenish and merchandise stock.
• Support visual merchandising and displays.
• Maintain store presentation, safety and operations.
• Assist with stocktakes and inventory control.
• Prepare goods for repair, replacement or collection.

Skills

Retail sales

Customer service

Team player

Computer literacy

Stock replenishment

Tools

Store systems

Inventory systems

Handheld devices

Job description

About the role

As a Sales Team Member become part of a high-energy team supporting tradespeople, industry professionals, and DIY enthusiasts. Based in Fyshwick, you'll be a true all-rounder, combining customer service, sales, merchandising, stock replenishment and store operations to deliver an exceptional customer experience every day.

This is an ideal opportunity for candidates from retail, customer service, trade, hardware or apprenticeship backgrounds who enjoy a hands-on environment and thrive in a team-focused culture.

This role operates on a rotating roster, with weekend work required as part of the schedule.

What you'll be doing

• Drive personal sales performance and contribute to achieving store sales targets and KPIs.
• Assist customers with product selection, advice and product demonstrations.
• Process customer transactions accurately and follow established sales procedures using store systems and technology.
• Receive, unpack, replenish and merchandise stock throughout the store.
• Support visual merchandising and promotional displays.
• Maintain store presentation, safety and operational standards.
• Assist with stocktakes, inventory control and loss prevention activities using handheld devices and inventory systems.
• Prepare, pack and process goods for repair, replacement or customer collection.
• Operate store equipment, digital systems and technology safely and effectively.

We're looking for someone who

• Experience in retail sales, customer service or a customer-facing environment.
• A passion for delivering exceptional customer experiences.
• Proven ability to achieve sales targets and KPIs.
• Strong communication skills and a positive, can-do attitude.
• Comfortable using computers and digital systems, with the ability to learn new technology and processes.
• Demonstrated foundation-level computer literacy, including navigating systems, entering information accurately and using common workplace software.
• Ability to work autonomously and as part of a team.
• Trade, hardware, power tool or industrial product knowledge highly regarded.
• Apprentices or tradies looking to transition into retail sales are encouraged to apply.

What's In It For You

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

#LI-DNI