Sales Support Specialist – Customer-Centric Growth

IAS Recruitment; Melbourne; On-site; AUD 69,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Employee discounts

Free onsite parking

Career progression

Job summary

IAS Recruitment is seeking a Sales Support Officer in Scoresby, Australia. The role combines customer service, sales support, administration and data analysis, with a focus on building strong customer relationships and delivering exceptional experiences from start to finish.

The position is a 12-month contract with potential for extension, full-time hours, Monday to Friday, 9:00am–5:00pm. No weekends or overtime. Immediate start preferred.

Qualifications

• Previous experience in Customer Service, Sales Support, or a similar role.
• A confident, professional communication style.
• Strong problem-solving and relationship-building skills.
• Intermediate Excel skills and solid computer literacy.
• Excellent organisation and attention to detail.
• The ability to thrive in a fast-paced environment.
• SAP experience (highly regarded but not essential).

Responsibilities

• Delivering exceptional customer service via phone and email
• Assisting customers with product and service enquiries
• Providing basic troubleshooting and technical support
• Supporting the sales team with enquiries, follow-ups, and coordination
• Maintaining accurate customer records within the CRM system
• Analysing and reporting on customer and sales data
• Working towards first-contact resolution wherever possible
• Managing and responding to tasks within agreed timeframes

Skills

Customer Service

Sales Support

Communication

Problem Solving

Relationship Building

Organization

Attention to detail

Fast-paced environment

Tools

CRM System

Excel

SAP

Job description

IAS Recruitment is seeking a Sales Support Officer in Scoresby, Australia. The role combines customer service, sales support, administration and data analysis, with a focus on building strong customer relationships and delivering exceptional experiences from start to finish.

The position is a 12-month contract with potential for extension, full-time hours, Monday to Friday, 9:00am–5:00pm. No weekends or overtime. Immediate start preferred.