Sales Support Merchandise & Administration - Agriwest, Cooma

Agriwest Rural Pty Ltd; Cooma; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and development

Job summary

AgriWest Rural Pty Ltd in Cooma is seeking a Sales Support Merchandise & Administration team member to support customers, drive in-store sales and provide branch admin support.

You will build strong relationships with local customers and farmers, handle enquiries, orders and stock, and assist with promotions in a busy rural merchandise environment. A forklift licence is desirable and weekdays 8am–5:30pm.

Qualifications

• Experience in a sales, customer service or warehousing environment.
• A proactive, can-do attitude with initiative and problem-solving.
• Strong verbal communication and the ability to build long-term customer relationships.
• Good organisational skills and attention to detail.
• Ability to handle enquiries with empathy and confidence.
• Interest in improving internal sales and branch processes.
• Solid computer skills including Excel/Word/Outlook.
• Available to work 8am–5:30pm Monday to Friday.
• Forklift licence desirable.

Responsibilities

• Provide friendly, professional advice and support to customers.
• Assist customers with product enquiries, pricing, and sales transactions.
• Process counter sales and customer orders.
• Complete branch administration, stock control, ordering, receipting and dispatching goods.
• Manage inventory, picking/packing, and stock replenishment.
• Assist with merchandise promotions and campaigns.
• Complete on-farm deliveries when required.
• Load/unload trucks and maintain accurate stock records.
• Maintain a safe, welcoming store environment.
• Support wider team with day-to-day branch operations.

Skills

Customer service

Warehousing

Microsoft Excel

Organisational skills

Communication

Attention to detail

Empathy

Problem solving

Forklift licence (desirable)

Education

Experience in sales/service/warehousing

Tools

Microsoft Word

Outlook

Job description

AgriWest is a specialist supplier of products and services in agronomic inputs, water solutions, rural merchandise & livestock productivity. AgriWest has been servicing the local rural community for over 30 years.

We are proud to be partnered with Nutrien Ag Solutions, one of the largest agribusinesses operating in Australia with a national network of more than 700 locations. AgriWest is committed to employing the best and brightest minds in the industry.

We're excited to offer a full-time, permanent opportunity for a Sales Support Merchandise & Administration team member to join our Cooma branch. In this diverse and rewarding role, you'll play a key part in supporting our customers, driving in-store sales, delivering outstanding service across our rural merchandise range, and providing essential administrative support to the branch team.

What You'll Do:

Reporting to the Branch Manager, you'll play an integral role in supporting the overall success of the branch. Building strong relationships with local farmers, producers, and trade customers, you'll deliver exceptional service while bringing a positive, can‑do attitude to everything you do. In this diverse role, you'll support the branch by:

• Providing friendly, professional advice and support to customers
• Assisting customers with product enquiries, pricing, and sales transactions
• Processing counter sales and customer orders
• Completing branch administration, including stock control, ordering, receipting, and dispatching goods
• Managing inventory, picking and packing customer orders, and supporting stock replenishment activities
• Assisting with merchandise promotions and campaign activity
• Completing on‑farm deliveries when required
• Loading and unloading trucks, unpacking deliveries, and maintaining accurate stock records
• Maintaining a safe, welcoming, and well‑presented store environment
• Supporting the wider team with day‑to‑day branch operations to ensure smooth and efficient service delivery

What You'll Bring:

To be successful in this role, you'll bring previous experience in a team support or customer‑focused role within a busy environment. You'll have a genuine interest in Australian farming and agriculture, with knowledge of animal health and rural merchandise highly regarded.

• Experience working in a sales, customer service or warehousing environment
• An energetic, can‑do attitude with initiative and a practical problem‑solving approach
• Strong verbal communication skills and the ability to build long‑term customer relationships
• A proactive mindset with good organisational skills
• Excellent attention to detail
• The ability to handle customer enquiries with empathy and confidence
• An interest in identifying opportunities to improve internal sales and branch processes
• Solid computer skills, including Microsoft Excel, Word and Outlook
• Available to work 8am – 5:30pm Monday to Friday
• Forklift licence (desirable)

What You'll Get:

• Join a supportive, community‑focused team that values integrity, collaboration, and a strong work ethic
• Ongoing training and professional development opportunities to help you build skills across sales, administration, inventory management, and branch operations
• Be part of a respected local business with the backing, resources, and career opportunities of a leading national agricultural network
• Competitive remuneration package
• Enjoy a diverse, hands‑on role where no two days are the same
• Make a genuine impact by supporting local farmers, producers, and rural communities
• Build a long‑term career within the agricultural industry with opportunities for growth and progression

At Nutrien, we're committed to Feeding the Future. As a global leader in agriculture, we go further for Australian farmers, and we believe our people are our greatest asset! Join a purpose‑driven organisation where your work directly supports sustainable farming and food production.

Nutrien Ag Solutions is an equal opportunity employer committed to fostering an inclusive workplace that welcomes applicants of all ages, genders, and backgrounds. This role will remain posted until filled, and only shortlisted candidates will be contacted directly; others will be notified via email at the end of the recruitment process. To be considered, applicants must have unrestricted, ongoing working rights in Australia and may be required to complete pre‑employment background checks. Please note that unsolicited CVs will not be accepted, and Nutrien Ag Solutions is not liable for any received.