Sales Support Merchandise & Administration

Nutrien Ag Solutions; Cooma; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Forklift licence (desirable)

Ongoing training and development

Job summary

AgriWest is seeking a Sales Support Merchandise & Administration team member at the Cooma branch. In this full-time role, you will support customers, drive in-store sales, handle merchandise across rural products, and provide essential branch administration support.

You’ll work with a friendly, collaborative team and report to the Branch Manager, helping deliver outstanding service to local farmers and trade customers while maintaining stock and shop presentation.

Qualifications

• Experience in a sales, customer service or warehousing environment.
• Strong verbal communication and ability to build long-term customer relationships.
• Energetic, can-do attitude with initiative and problem-solving approach.
• Excellent attention to detail and organisational skills.
• Ability to handle customer inquiries with empathy and confidence.

Responsibilities

• Provide friendly, professional advice and support to customers.
• Assist customers with product enquiries, pricing, and sales transactions.
• Process counter sales and customer orders.
• Complete branch administration including stock control, ordering, receipting, and dispatching goods.
• Manage inventory, pick and pack customer orders, support stock replenishment.
• Assist with merchandise promotions and campaign activity.
• Complete on-farm deliveries when required.
• Load and unload trucks, unpack deliveries, and maintain stock records.
• Maintain a safe, welcoming, and well-presented store environment.
• Support the wider team with day-to-day branch operations.

Skills

Customer service

Team support

Warehousing

Microsoft Excel

Microsoft Word

Microsoft Outlook

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

AgriWest has proudly supported local farming communities since 1988, operating seven branches across NSW and backed by the strength of Nutrien Ag Solutions.

We're known for our personalised service, practical solutions and strong local relationships, and we're equally passionate about creating a workplace where people feel valued, supported and empowered to succeed. Our friendly and collaborative team fosters a positive culture built on respect, teamwork and continuous growth, making AgriWest a great place to build a rewarding career in agriculture.

We’re excited to offer a full-time, permanent opportunity for a Sales Support Merchandise & Administration team member to join our Cooma branch. In this diverse and rewarding role, you'll play a key part in supporting our customers, driving in-store sales, delivering outstanding service across our rural merchandise range, and providing essential administrative support to the branch team.

About the opportunity

Reporting to the Branch Manager, you’ll play an integral role in supporting the overall success of the branch. Building strong relationships with local farmers, producers, and trade customers, you'll deliver exceptional service while bringing a positive, can-do attitude to everything you do. In this diverse role, you'll support the branch by:

Providing friendly, professional advice and support to customers

Assisting customers with product enquiries, pricing, and sales transactions

Processing counter sales and customer orders

Completing branch administration, including stock control, ordering, receipting, and dispatching goods

Managing inventory, picking and packing customer orders, and supporting stock replenishment activities

Assisting with merchandise promotions and campaign activity

Completing on-farm deliveries when required

Loading and unloading trucks, unpacking deliveries, and maintaining accurate stock records

Maintaining a safe, welcoming, and well-presented store environment

Supporting the wider team with day-to-day branch operations to ensure smooth and efficient service delivery

About you

To be successful in this role, you’ll bring previous experience in a team support or customer‑focused role within a busy environment. You’ll have a genuine interest in Australian farming and agriculture, with knowledge of animal health and rural merchandise highly regarded.

Experience working in a sales, customer service or warehousing environment

An energetic, can‑do attitude with initiative and a practical problem‑solving approach

Strong verbal communication skills and the ability to build long‑term customer relationships

A proactive mindset with good organisational skills

Excellent attention to detail

The ability to handle customer enquiries with empathy and confidence

An interest in identifying opportunities to improve internal sales and branch processes

Solid computer skills, including Microsoft Excel, Word and Outlook

Available to work 8am – 5:30pm Monday to Friday

Forklift licence (desirable)

What’s in it for you

Join a supportive, community-focused team that values integrity, collaboration, and a strong work ethic

Ongoing training and professional development opportunities to help you build skills across sales, administration, inventory management, and branch operations

Be part of a respected local business with the backing, resources, and career opportunities of a leading national agricultural network

Competitive remuneration package

Enjoy a diverse, hands‑on role where no two days are the same

Make a genuine impact by supporting local farmers, producers, and rural communities

Build a long-term career within the agricultural industry with opportunities for growth and progression

This job will remain posted until filled. In accordance with Nutrien Ag Solutions’ & AgriWest’s policies, you may be required to undergo a background check and/or a pre-employment medical. While we appreciate all applications we receive, only candidates under consideration will be contacted directly.