Sales Support & Customer Experience Coordinator

Synergy (Electricity Generation and Retail Corporation); Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Learning and development opportunities

Volunteer leave

Job summary

Synergy (Electricity Generation and Retail Corporation) in Perth is seeking a Sales Support Coordinator for a 12-month fixed-term role in the Business Customer Unit. Based at our Perth CBD office, you will support the sales and support teams, delivering efficient customer service and facilitating key processes to ensure a smooth customer experience.

You’ll handle customer interactions across channels, process standard contracts and service tasks (billing, metering, deeds of assignments,

Qualifications

• Strong verbal and written communication skills.
• Customer focus and ability to meet customer expectations.
• Ability to multitask effectively.
• Excellent time management to address customer needs promptly.

Responsibilities

• Handle customer interactions from multiple channels and adapt to customer requirements.
• Support the sales team by processing standard contracts and service tasks (billing, metering, deeds of assignment, variations, churn, NMI merge, reports).
• Demonstrate effective organisation to meet SLAs and deliver a seamless customer experience.
• Collaborate with sales and support teams to ensure smooth processes and customer satisfaction.

Skills

Strong communication

Customer focus

Multitasking

Time management

Job description

Synergy (Electricity Generation and Retail Corporation) in Perth is seeking a Sales Support Coordinator for a 12-month fixed-term role in the Business Customer Unit. Based at our Perth CBD office, you will support the sales and support teams, delivering efficient customer service and facilitating key processes to ensure a smooth customer experience.

You’ll handle customer interactions across channels, process standard contracts and service tasks (billing, metering, deeds of assignments,