Customer Operations Lead - Flexible, High-Impact Growth (Perth)

Western Power; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Up to four weeks of additional leave

Salary packaging

Discounted health insurance & gym

Wellness leave days

Job summary

Western Power in Perth seeks a Customer Operations Team Leader to guide a customer-focused team handling engagement, financial matters and administrative support for distribution connection works. You will drive service performance, stakeholder collaboration and compliance in a fast-paced environment.

Responsibilities include leading projects end-to-end, maintaining service levels, communicating with customers, and developing staff capabilities while planning for future team growth and

Qualifications

• Tertiary qualifications in a commercial or business-related discipline or extensive experience in a customer driven supervisory position.
• Demonstrated leadership experience, skills, and knowledge.
• Ability to support and implement strategic initiatives with knowledge of relevant principles and commercial practices.

Responsibilities

• Oversee and lead best practice during a project lifecycle.
• Ensure the appropriate service levels are maintained for customer-initiated works.
• Continually monitor and report overall service performance against expectations, intervening as required.
• Facilitate and manage customer communication related to customer-initiated works.
• Meet allocated legal, technical, and regulatory compliance obligations.
• Develop talent through performance management and ongoing development of staff.

Skills

Leadership

Communication

Stakeholder management

Risk & compliance

Education

Bachelor's degree in business or related field

Tools

Computer software

MS Office/ERP systems

Job description

Western Power in Perth seeks a Customer Operations Team Leader to guide a customer-focused team handling engagement, financial matters and administrative support for distribution connection works. You will drive service performance, stakeholder collaboration and compliance in a fast-paced environment.

Responsibilities include leading projects end-to-end, maintaining service levels, communicating with customers, and developing staff capabilities while planning for future team growth and