Customer Project Principal

Synergy; Western Australia; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Generous paid parental leave

Reproductive and purchased annual lea"

Volunteer leave

Job summary

Synergy is seeking a Customer Project Principal for a 6-month max-term contract in the Projects and Enablement team based at Central Park, WA. You will support cross-functional teams to deliver customer-focused initiatives within scope, schedule, budget and quality, working with stakeholders to ensure successful outcomes.

You will bring project management or product ownership qualifications, extensive PM/PO experience, strong agile knowledge, and proven ability to lead cross-functional teams and

Qualifications

• Project management or product owner qualification/s.
• Extensive experience in project lead/manager or product owner role.
• Experience and highly knowledgeable in agile methodologies such as Kanban, Scrum and/or Lean Start-up methodologies.
• Experience in leading cross functional teams to deliver sustainable business outcomes.
• Proven experience managing stakeholder groups and influencing project delivery outcomes.

Responsibilities

• Develop business cases in collaboration with business users, capturing all costs and benefits.
• Be accountable for the overall delivery of projects to agreed criteria, within commercially competitive standards for safety, cost, timeliness, quality, and scope and to the expectations of our customers and stakeholders.
• Deliver projects to the agreed scope, time and cost without compromising safety or quality.
• Identify and actively manage project assumptions, risks, issues, and dependencies associated with delivery ensuring appropriate mitigation strategies are established and actively managed.
• Ensure project and quality assurance controls and gate checks are undertaken to minimise risk to delivery, costs and quality.

Skills

Project management

Product ownership

Agile methodologies

Stakeholder management

Cross-functional leadership

Job description

Select how often (in days) to receive an alert:

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our big batteries are now live in Kwinana and Collie, we’re expanding the Warradarge Wind Farm, building the King Rocks Wind Farm, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

This is where you come in.

Role Description:

The Customer Project Principal is an exciting 6-month Max-Term contract opportunity in our Projects and Enablement team based at our Central Park office.

The Customer Project Principal is responsible for supporting cross-functional teams to deliver projects within the Customer Business Unit. The role will work closely with stakeholders to ensure projects are delivered in accordance to agreed scope, schedule, budget, and quality standards

Job responsibilities:

• Develop business cases in collaboration with business users, capturing all costs and benefits.
• Be accountable for the overall delivery of projects to agreed criteria, within commercially competitive standards for safety, cost, timeliness, quality, and scope and to the expectations of our customers and stakeholders.
• Deliver projects to the agreed scope, time and cost without compromising safety or quality.
• Identify and actively manage project assumptions, risks, issues, and dependencies associated with delivery ensuring appropriate mitigation strategies are established and actively managed.
• Ensure project and quality assurance controls and gate checks are undertaken to minimise risk to delivery, costs and quality.

What you will bring:

• Project management or product owner qualification/s.
• Extensive experience in project lead/manager or product owner role.
• Experience and highly knowledgeable in agile methodologies such as Kanban, Scrum and/or Lean Start-up methodologies.
• Experience in leading cross functional teams to deliver sustainable business outcomes.
• Proven experience managing stakeholder groups and influencing project delivery outcomes.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

• Generous paid parental leave
• Other leave options including reproductive and purchased annual leave
• Volunteer leave so you can give back to your community

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

Applications close 4 November 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.