Sales Support Coordinator / Customer Contact Consultant

Scholastic; Gosford; On-site; AUD 34,000 - 48,000; Part time

Job summary

Scholastic Australia is seeking an enthusiastic and proactive Sales Support Coordinator / Customer Contact Consultant to join our Customer Contact Team. This is a varied role for an experienced administrator who thrives on keeping things on track and delivering great service to our customers and sales team.

You will support Key Account Managers, manage multiple priorities across several systems, and contribute to a positive team environment in a Call Centre setting.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent time management and organisational skills.
• Ability to prioritise and manage multiple tasks and deadlines.
• Ability to work across multiple systems and databases.
• Independent while also being a collaborative team member.
• Proactive, flexible and can-do approach.
• Call Centre experience would be highly regarded.
• Ability to manage a variety of customer service tasks.
• Friendly phone manner and desire to exceed customer expectations with strong admin and data entry skills.
• Willingness to be cross trained within the call centre.

Responsibilities

• Provide essential sales and administrative support to help ensure customers receive great service and sales processes run smoothly.
• Assist Customer Service Team in a Call Centre environment.
• Support Key Account Managers with monthly submissions and special sales proposals.
• Ensure information is accurate, complete and submitted within deadlines.
• Collaborate with Supply Chain and Publishing teams to deliver customer outcomes.
• Manage multiple priorities across several systems and databases.
• Provide general administrative and customer support via email and phone.
• Contribute to a positive and collaborative team environment.

Skills

Attention to detail

Time management

Organisational skills

Multitasking

Systems & databases

Independent worker

Team player

Proactive

Call centre experience

Customer service

Data entry

Cross training

Job description

Scholastic Australia is looking for an enthusiastic and proactive Sales Support Coordinator / Customer Contact Consultant to join our Customer Contact Team.

This is a great opportunity for an experienced administrator looking for a varied role, or someone looking to build their career in the publishing industry. If you’re organised, enjoy keeping things on track and like being involved in making things happen, we’d love to hear from you.

About the role

Working closely with our Key Account Managers, you will provide essential sales and administrative support to help ensure our customers receive great service and our sales processes run smoothly. You will also be required to assist our Customer Service Team in a Call Centre environment.

Your responsibilities will include:

• Supporting Key Account Managers with monthly submissions and special sales proposals
• Ensuring information is accurate, complete and submitted within deadlines
• Working collaboratively with our Supply Chain and Publishing teams to deliver outcomes for customers
• Managing multiple priorities across a range of systems and databases
• Providing general administrative and customer support across the team via email & phone
• Contributing to a positive and collaborative team environment

About you

You’ll be someone who takes ownership, enjoys being busy and isn't afraid to roll up your sleeves to get things done. You will have:

• Excellent attention to detail and accuracy
• Excellent time management and organisational skills
• The ability to prioritise and manage multiple tasks and deadlines
• The ability to work confidently across multiple systems and databases
• The ability to work independently while also being a collaborative team member
• A proactive, flexible and can-do approach
• Call Centre experience would be highly regarded
• Ability to manage a variety of customer service tasks
• Friendly phone manner as well as a desire to exceed customer expectations backed by strong administrative & keyboard/data entry skills.
• A willingness to be cross trained within the call centre

Working hours and location

This is a part-time, office-based role working Tuesday, Wednesday and Thursday, 7.5 hours per day, between 8:30am and 5:00pm.

Applicants must be available to work these days and within these hours, and the role will be based in our Lisarow office.

This is an opportunity to join a team within the publishing industry where your work will directly contribute to supporting our customers and sales team. You'll have the opportunity to develop your skills, take on new responsibilities and grow with the role.

Only shortlisted candidates will be contacted.