Sales Support & Customer Care Coordinator (Part-Time)

Scholastic; Gosford; On-site; AUD 34,000 - 48,000; Part time

Job summary

Scholastic Australia is seeking an enthusiastic and proactive Sales Support Coordinator / Customer Contact Consultant to join our Customer Contact Team. This is a varied role for an experienced administrator who thrives on keeping things on track and delivering great service to our customers and sales team.

You will support Key Account Managers, manage multiple priorities across several systems, and contribute to a positive team environment in a Call Centre setting.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent time management and organisational skills.
• Ability to prioritise and manage multiple tasks and deadlines.
• Ability to work across multiple systems and databases.
• Independent while also being a collaborative team member.
• Proactive, flexible and can-do approach.
• Call Centre experience would be highly regarded.
• Ability to manage a variety of customer service tasks.
• Friendly phone manner and desire to exceed customer expectations with strong admin and data entry skills.
• Willingness to be cross trained within the call centre.

Responsibilities

• Provide essential sales and administrative support to help ensure customers receive great service and sales processes run smoothly.
• Assist Customer Service Team in a Call Centre environment.
• Support Key Account Managers with monthly submissions and special sales proposals.
• Ensure information is accurate, complete and submitted within deadlines.
• Collaborate with Supply Chain and Publishing teams to deliver customer outcomes.
• Manage multiple priorities across several systems and databases.
• Provide general administrative and customer support via email and phone.
• Contribute to a positive and collaborative team environment.

Skills

Attention to detail

Time management

Organisational skills

Multitasking

Systems & databases

Independent worker

Team player

Proactive

Call centre experience

Customer service

Data entry

Cross training

Job description

Scholastic Australia is seeking an enthusiastic and proactive Sales Support Coordinator / Customer Contact Consultant to join our Customer Contact Team. This is a varied role for an experienced administrator who thrives on keeping things on track and delivering great service to our customers and sales team.

You will support Key Account Managers, manage multiple priorities across several systems, and contribute to a positive team environment in a Call Centre setting.