Sales Administrator - Educational Books

Five Senses Education; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Supportive team environment

Meaningful work helping schools

38 hours per week

Close to Seven Hills train station

Job summary

Five Senses Education is seeking a Sales Administrator for our Schools team in Seven Hills, Sydney. You will be the first point of contact for schools, managing a high volume of emails and phone calls, guiding customers through the ordering process, and collaborating with colleagues preparing quotes and fulfilling orders to ensure a smooth service.

This busy role requires excellent data entry, a customer-focused approach and strong teamwork with warehouse and accounts to keep orders moving.

Qualifications

• Proven experience in a high-level administration or customer service role.
• Excellent attention to detail and accuracy in data entry and order processing.
• Friendly, customer-focused approach and confident phone manner.
• Ability to juggle competing priorities and stay calm in a busy environment.

Responsibilities

• Managing a high volume of incoming emails and phone calls from schools, responding promptly and professionally.
• Supporting schools at every stage of the ordering process, from initial enquiries and quotes through to order confirmation and delivery follow-up.
• Processing incoming orders with a high degree of accuracy.
• Liaising with internal teams such as warehouse and accounts to resolve queries and keep orders moving.
• Maintaining accurate customer records and order information in our systems.
• Providing general administrative support to the schools team as it grows.

Skills

Administration experience

Customer service

Attention to detail

Phone etiquette

Data entry

Tools

Microsoft Office

Inventory systems

Job description

Five Senses Education is a leading Australian supplier of quality educational books and resources, helping schools and educators create engaging learning environments. Based in Seven Hills, our schools team is growing, and we're looking for an organised, friendly administrator to help us keep delivering the service our school customers rely on.

About the role

As a Sales Administrator in our Schools team, you'll be the first point of contact for many of the schools we work with. You'll manage a high volume of emails and phone calls, guide schools through each stage of the ordering process, and work closely with colleagues who are preparing quotes and fulfilling a high volume of orders. It's a busy, varied role suited to someone who enjoys helping people and takes pride in getting the details right.

What you'll be doing

• Managing a high volume of incoming emails and phone calls from schools, responding promptly and professionally
• Supporting schools at every stage of the ordering process, from initial enquiries and quotes through to order confirmation and delivery follow-up
• Processing incoming orders with a high degree of accuracy
• Liaising with internal teams such as warehouse and accounts to resolve queries and keep orders moving
• Maintaining accurate customer records and order information in our systems
• Providing general administrative support to the schools team as it grows

What we're looking for

• Proven experience in a high-level administration or customer service role
• Excellent attention to detail and accuracy in data entry and order processing
• A friendly, customer-focused approach and confident phone manner
• The ability to juggle competing priorities and stay calm in a busy environment
• Solid computer skills, including Microsoft Office and experience with inventory systems
• A proactive, team-oriented attitude
• Experience working with schools or in the education sector is highly regarded but not essential

What we offer

• A supportive team environment
• Meaningful work helping schools access the resources that support student learning
• Monday to Friday 38 hours per week
• Close proximity to Seven Hills train station