Sales Support & Coordination Specialist - Bayswater

Gold Star Recruitment Services; Melbourne; On-site; AUD 65,000 - 72,000; Full time

Job summary

Gold Star Recruitment Services – Bayswater VIC is seeking a Sales Support professional to be the central contact for customers and the B2B desk. You will turn inquiries into quotes and orders while keeping the on‑road sales team running smoothly.

Reporting to the Sales Manager, you will manage quotes, bookings, and data in FileMaker, with a focus on accuracy and timely communication. Ideal for someone organized, with automotive/parts exposure and a service‑morphic mindset.

Qualifications

• Experience in internal sales, customer service, parts, service or trade counter roles in a busy environment.
• Strong organisational skills and attention to detail.
• Comfort with CRM/ERP systems and Microsoft Office, especially Excel.

Responsibilities

• Be the main contact for retail customers via phone, email and web, determining vehicle and roof set‑ups.
• Advise customers on products that fit their vehicle and intended use.
• Issue same‑day written quotes and follow up to close sales.
• Process orders and payments and book fittings for customers.
• Support the B2B desk with reseller orders and quotes, and cover phones when needed.
• Coordinate field activities, travel, expenses and field orders.
• Prepare pre‑visit reports and follow‑ups for reps, and maintain accurate records.

Skills

Customer service

Internal sales

CRM experience

Excel

Tools

Excel

Job description

Gold Star Recruitment Services – Bayswater VIC is seeking a Sales Support professional to be the central contact for customers and the B2B desk. You will turn inquiries into quotes and orders while keeping the on‑road sales team running smoothly.

Reporting to the Sales Manager, you will manage quotes, bookings, and data in FileMaker, with a focus on accuracy and timely communication. Ideal for someone organized, with automotive/parts exposure and a service‑morphic mindset.