Sales Support Agent

Campus Living Villages; Sydney; On-site; AUD 42,000 - 54,000; Part time

Job summary

Campus Living Villages Australia is seeking a proactive Sales Support Agent for a 12-month part-time contract (4 days per week). You will engage with prospective residents through phone, email and live chat to guide them through their accommodation journey.

You will support occupancy and revenue targets, assist with campaigns and expos, and build strong relationships with students, universities and internal stakeholders.

Qualifications

• Customer-focused role experience required.
• Able to achieve targets and follow up opportunities.
• Confident written and verbal communicator with a positive attitude.
• Organised, proactive and able to work in a fast-paced environment.
• Team player who contributes to shared success.
• Experience with StarRez or Zendesk is advantageous.

Responsibilities

• Respond to enquiries via phone, email and live chat
• Contribute to occupancy and revenue targets by managing enquiries, nurturing leads and converting into bookings
• Provide accurate and timely information to students and families
• Assist with sales campaigns and university/careers expos
• Build strong relationships with students, universities and internal stakeholders

Skills

Customer focus

Target achievement

Strong communication

Organised & proactive

Team player

StarRez/Zendesk experience

Tools

StarRez

Zendesk

Job description

Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 28,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork. Join our supportive and inclusive team and make a positive impact every day.

Job Description

About the Role

We are seeking a proactive and customer-focused Sales Support Agent to join our team on a 12-month part-time contract (4 days per week).

This role is perfect for someone with a background in customer service, sales support, hospitality or retail, who enjoys talking to people and delivering great customer experiences. Previous sales experience is not essential, but a strong interest in sales and achieving results is.

You'll engage with prospective residents and their families through phone, email, web chat, and occasional events, guiding them through their accommodation journey.

Key Responsibilities

• Respond to enquiries via phone, email and live chat
• Contribute to occupancy and revenue targets across all villages by managing enquiries, nurturing leads and converting prospective residents in the sales pipeline into bookings
• Provide accurate and timely information to students and their families
• Assist with sales campaigns and university/careers expos
• Build strong relationships with students, universities and internal stakeholders

Desired Skills and Experience

About You

• Previous experience in a customer focused role
• Driven to achieve targets and follow up opportunities
• Confident communicator (written and verbal) with a positive, can-do attitude
• Organised, proactive and able to work in a fast-paced environment
• Team player who enjoys contributing to shared success
• Understanding of student life or experience with StarRez/Zendesk is advantageous

Why apply for this role?

• Have a day off on your birthday on us
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Discount program (Flare) with discounts on every day and big-ticket items
• Meaningful work helping students transition to independent living
• Opportunity to develop your sales and customer engagement skills
• Employee recognition awards and incentives
• Supportive and collaborative team culture
• Access to Employee Assistance Program (EAP) with a high focus on employee's wellbeing

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are - as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered.