Sales Support Agent

Campus Living Villages Hris; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Birthday day off

Flare discounts

Employee Assistance Program

Job summary

Campus Living Villages (CLV) is seeking a proactive Sales Support Agent for a 12-month part-time contract (4 days per week) in Sydney. You will engage with prospective residents via phone, email, and live chat to guide them through their accommodation journey.

With a background in customer service, you’ll contribute to occupancy targets by nurturing leads, converting inquiries into bookings, and supporting sales campaigns and university events. A positive, proactive approach is essential.

Qualifications

• Previous experience in a customer focused role is essential.
• Driven to achieve targets and follow up opportunities.
• Confident communicator (written and verbal) with a positive, can-do attitude.
• Organised, proactive and able to work in a fast-paced environment.

Responsibilities

• Respond to enquiries via phone, email and live chat
• Contribute to occupancy and revenue targets across all villages by managing enquiries, nurturing leads and converting prospective residents in the sales pipeline into bookings
• Provide accurate and timely information to students and their families
• Assist with sales campaigns and university/careers expos
• Build strong relationships with students, universities and internal stakeholders

Skills

Customer-focused

Target-driven

Clear communication

Organised

Team player

Education

Certificate of Registration

Tools

StarRez

Zendesk

Job description

About CLV

Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 28,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork. Join our supportive and inclusive team and make a positive impact every day.

About the Role

We are seeking a proactive and customer-focused Sales Support Agent to join our team on a 12-month part-time contract (4 days per week).

This role is perfect for someone with a background in customer service, sales support, hospitality or retail, who enjoys talking to people and delivering great customer experiences. Previous sales experience is not essential, but a strong interest in sales and achieving results is.

You’ll engage with prospective residents and their families through phone, email, web chat, and occasional events, guiding them through their accommodation journey.

Key Responsibilities

• Respond to enquiries via phone, email and live chat
• Contribute to occupancy and revenue targets across all villages by managing enquiries, nurturing leads and converting prospective residents in the sales pipeline into bookings
• Provide accurate and timely information to students and their families
• Assist with sales campaigns and university/careers expos
• Build strong relationships with students, universities and internal stakeholders

About You

• Previous experience in a customer focused role
• Driven to achieve targets and follow up opportunities
• Confident communicator (written and verbal) with a positive, can-do attitude
• Organised, proactive and able to work in a fast-paced environment
• Team player who enjoys contributing to shared success
• Understanding of student life or experience with StarRez/Zendesk is advantageous

Why apply for this role?

• Have a day off on your birthday on us
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Discount program (Flare) with discounts on every day and big-ticket items
• Meaningful work helping students transition to independent living
• Opportunity to develop your sales and customer engagement skills
• Employee recognition awards and incentives
• Supportive and collaborative team culture
• Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing

Campus Living Villages Welcomes You to Apply

If you're passionate about helping people and enjoy working in a target-driven, customer-focused environment, we'd love to hear from you.

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Essential Skills & Attributes

• Can do attitude customer focused attitude
• Positive, approachable and personable
• Highly organised with an ability to prioritise
• Calm
• To perform under pressure
• Excellent attention to detail
• Adheres to systems

Knowledge

• Day to day computer skills
• Local area knowledge
• Microsoft Office
• Compass
• Campaign Track

Education / Certification

• Certificate of Registration

DUTIES

• Prepare and printing Agency Agreements
• Maintain a supply of OFI lists
• Adhere to department systems and procedures
• Preparing settlement packs
• Prepare all marketing material for new listings
• Prepare all New Listing material for sales agent
• Receipt any over the counter payments from purchasers
• Receipt of any marketing monies from Vendors
• Adding of OFI times to all marketing
• Conduct all Sales filing
• Daily tasks ie. Sellers letters
• Submitting of editorials
• Adding of properties to the internet for sale
• Exchanging of properties on the internet/paperwork
• Scan and save all sale contracts in the relevant property file on server
• Prepare single page Market Appraisal letters as advised
• Prepare Sales Agency Agreements as advised
• Prepare Sales Advices as advised
• Prepare Sales Proposals as advised
• Notify Daily Telegraph, RP Data and Manly Daily of sale results
• Maintaining of all web details of sale properties
• Buyer matches to each property
• Ensure that the Splash screens are maintained regularly
• Attend all team meetings and training sessions
• Email out Market Update
• Prepare Auction bag for sale agents leading up to an Auction

KEY PERFORMANCE INDICATORS

• 100% accuracy of all documentation
• Office standards are maintained
• Fax and emails distributed within 2 hours
• Company policies and procedures current and adhered to