Policy Administration Specialist – Life Insurance Support

MetLife, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Life insurance benefits

Parental leave

Car leasing

Employee Assistance Program (EAP)

Study assistance

Job summary

MetLife Australia is seeking a Policy Administrator to deliver exceptional customer service to customers and Adviser partners, and to proactively manage alterations to in‑force life and super policies. You will support strategic initiatives to deliver innovative policy management solutions with empathetic, accountable service.

In this role you will process enquiries, maintain policies, handle renewals and reinstatements, and provide accurate information over the phone, while ensuring regulatory

Qualifications

• Minimum 2 years’ experience in a call centre or administration role.
• Demonstrated understanding of the Retail life insurance industry.
• Working knowledge of relevant regulatory and legislative policy.

Responsibilities

• Deliver exceptional customer service when engaging with customers, advisers and stakeholders.
• Proactively identify requirements, opportunities and risks in the end-to-end alteration process for Life and Super policies.
• Deliver first point resolution on inbound enquiries from customers and advisers.
• Respond to and complete administration transactions within agreed service levels.
• Manage existing policy maintenance, renewals and reinstatements.
• Provide proactive telephone services with accurate information and regulatory compliance.

Skills

Call centre experience

Retail life insurance knowledge

Regulatory/compliance knowledge

Job description

MetLife Australia is seeking a Policy Administrator to deliver exceptional customer service to customers and Adviser partners, and to proactively manage alterations to in‑force life and super policies. You will support strategic initiatives to deliver innovative policy management solutions with empathetic, accountable service.

In this role you will process enquiries, maintain policies, handle renewals and reinstatements, and provide accurate information over the phone, while ensuring regulatory