Sales Support

Metcash; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Metcash, via the Tait Mitre 10 network, is seeking a reliable Trade Sales Support to join our Clayton trade centre in Melbourne's south‑east. This full‑time role supports the Branch Manager and the Trade Sales team with data entry, quotes, deliveries and customer service.

You will respond to enquiries by phone or email, organise deliveries, and prepare quotes. Proficiency in Outlook/Excel and a can‑do attitude are essential; timber/hardware knowledge is advantageous.

Qualifications

• Entering data for customer accounts.
• Responding to customer enquiries and taking special orders.
• Preparing accurate quotes and organising delivery schedules.
• Engaging customers on the phone or via email to drive sales.
• Managing daily administrative tasks for Sales representatives.
• Providing in-store customer assistance when required.

Responsibilities

• Entering data for customer accounts
• Responding to customer enquiries and taking special orders
• Preparing accurate quotes and organising delivery schedules
• Engaging customers on the phone or via email to drive sales
• Managing daily administrative tasks for Sales representatives
• Providing in-store customer assistance when required

Skills

Data entry

Customer service

Communication

Microsoft Office

Timber knowledge

Tools

Microsoft Excel

Microsoft Outlook

Job description

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

Do you enjoy a balance of office work and hands‑on operations servicing customers?

The Tait Mitre 10 team is on the lookout for a reliable and flexible team player to join us as a Trade Sales Support on a full‑time basis, based in our Clayton trade centre.

This role operates a full time hours across Monday to Friday. You'll be supporting the Branch Manager and the Trade Sales team with a variety of tasks, from responding to phone enquiries, organising deliveries, processing customer orders, and preparing quotes.

What you will be doing:

• Entering data for customer accounts
• Responding to customer enquiries and taking special orders
• Preparing accurate quotes and organising delivery schedules
• Engaging customers on the phone or via email to drive sales
• Managing daily administrative tasks for Sales representatives
• Providing in-store customer assistance when required

What you will bring:

• A strong work ethic and a "can-do" attitude
• Excellent communication skills and a team-first mindset
• Confidence using Microsoft Office, particularly Outlook and Excel
• Timber and hardware knowledge is an advantage but not essential
• Strong attention to detail and the ability to work with a sense of urgency

About Us

Tait Mitre 10, a leading timber and hardware supplier operating across the Gippsland Region and Metro Melbourne.

With a strong presence across 12 stores and plans for further expansion, Tait Mitre 10 is poised for continued success and innovation. This is a fantastic opportunity to make a significant impact in a thriving business.

Tait Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.