Sales & Supply Chain Support Administrator

Optimal Recruitment; Mona Vale; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Parking on Site

Job summary

Optimal Recruitment in Mona Vale, NSW, is seeking a highly organised Sales & Supply Chain Support Administrator. This permanent full-time role supports sales operations, key accounts and cross-team collaboration across retail, pharmacy, wholesale and export channels.

The role reports to the Sales Manager and involves product submissions, retailer portal management, data accuracy and proactive customer communication to drive growth and on-time delivery.

Qualifications

• Previous experience in Sales Support, Account Coordination, Customer Service, or Supply Chain Administration.
• Strong communication and relationship-building skills.
• Exceptional attention to detail and data accuracy.
• Ability to manage multiple projects and deadlines.
• Strong problem-solving and negotiation skills.
• Intermediate to advanced Microsoft Office and Outlook skills.
• Ability to work independently while collaborating across departments.

Responsibilities

• Coordinate new line submissions, promotions, and retailer portal administration across major retail and pharmacy accounts.
• Maintain account data, vendor and product databases, and packaging specifications.
• Act as liaison between customers, supply planning, logistics and internal teams.
• Monitor stock availability, DIFOT metrics and order fulfilment.
• Coordinate product launches, promotional activity and delivery schedules.
• Manage freight, shipment tracking, and returns processes.
• Support export sales activities including quotations and logistics coordination.
• Provide account support across Amazon, pharmacy, healthcare and specialty channels.
• Prepare sales reports and analyze account performance.
• Support business projects and merchandising initiatives.

Skills

Sales Support

Customer Service

Supply Chain Admin

Account Coordination

Communication

Detail oriented

MS Office

Outlook

Teamwork

Negotiation

Tools

Microsoft Office

Outlook

Job description

Sales & Supply Chain Support Administrator

Optimal Recruitment - Mona Vale NSW

Full time, Permanent

2d ago , from Optimal Recruitment Pty Ltd

• Permanent full-time role


• Based in Mona Vale


• Parking on Site

Are you a highly organised, detail-oriented professional administrator who enjoys working across sales, supply chain and customer service? We are seeking a proactive Sales & Supply Chain Support Coordination Specialist to join our client's growing team and play a critical role in supporting their sales operations and key customer accounts.

This diverse position reports to the Sales Manager and works closely with the Marketing Team, Warehouse, Customer Service, and Key Retail Accounts to support business growth, maintain customer relationships, and ensure seamless execution of promotional, new line, and supply chain activities.

About the Role

You will be responsible for coordinating new line submissions, promotional activity, retailer portal management, account administration, supply chain communication, reporting, and project support across major retail, pharmacy, wholesale, and export channels.

Key Responsibilities

• Manage new line submissions, product updates and retailer portal administration across major retail and pharmacy accounts.


• Coordinate product information, compliance documentation, packaging specifications and promotional submissions.


• Maintain wholesaler and customer account data, including vendor maintenance and product databases.


• Act as the key liaison between customers, supply planning, logistics and internal stakeholders.


• Monitor stock availability, inventory performance, DIFOT metrics and customer order fulfilment.


• Coordinate product launches, promotional activity, order management and delivery schedules.


• Manage freight, shipment tracking, returns processes and customer communications.


• Support export sales activities, including quotations, order processing, logistics coordination and forecasting.


• Provide account support across Amazon, pharmacy, healthcare and specialty retail channels.


• Prepare sales reports, analyse account performance and maintain accurate customer records.


• Support business projects, merchandising activities and continuous improvement initiatives.


• Build and maintain strong relationships with customers, wholesalers and key internal stakeholders.

What We're Looking For Essential Skills & Experience

• Previous experience in Sales Support, Account Coordination, Customer Service, Supply Chain Administration, or a similar role.


• Strong communication and relationship-building skills.


• Exceptional attention to detail and data accuracy.


• Ability to manage multiple projects and deadlines simultaneously.


• Strong problem-solving and negotiation skills.


• Intermediate to advanced Microsoft Office and Outlook skills.


• Ability to work independently while collaborating effectively across multiple departments.

This is an exciting opportunity to work across major retail, pharmacy and export accounts, gaining further exposure to product launches, supply chain coordination, account management and business improvement initiatives while supporting a growing and successful organisation.