Sales & Retention Lead - Customer Care (Flexible)

Aligned Leisure; Mildura; On-site; AUD 55,000 - 68,000; Full time

Job summary

Aligned Leisure is seeking a Customer Care Officer - Sales and Retention Lead for the Mildura Waves Aquatic and Leisure Centre. You will lead member acquisition and manage leads while delivering excellent service across Health Club, Aquatic and Swim School memberships.

The role also supports retention through tailored communications and nurture programs, with duties at the service desk including enquiries, tours and admin tasks. Shifts include early mornings, evenings and weekends.

Qualifications

• Experience in delivering exceptional customer service.
• Current First Aid, CPR certificate and Victorian WWCC.

Responsibilities

• Drive member acquisition at Mildura Waves Centre.
• Retention through targeted communications and nurture programs.
• Assist customer service desk: answer phones, give tours and perform admin duties.

Skills

Customer service

Sales ability

Communication

People skills

Education

First Aid Certificate

CPR Certificate

Victorian WWCC

Job description

Aligned Leisure is seeking a Customer Care Officer - Sales and Retention Lead for the Mildura Waves Aquatic and Leisure Centre. You will lead member acquisition and manage leads while delivering excellent service across Health Club, Aquatic and Swim School memberships.

The role also supports retention through tailored communications and nurture programs, with duties at the service desk including enquiries, tours and admin tasks. Shifts include early mornings, evenings and weekends.