Membership Sales & Service Supervisor

Willoughby City Council; Sydney; On-site; AUD 85,000 - 99,000; Full time

Benefits offered by this job

12% Superannuation

Job summary

Willoughby City Council is seeking a proactive and results-driven Customer Service and Membership Sales Supervisor to lead the full membership journey at Willoughby Leisure Centre. This full-time role focuses on growth, retention and delivering exceptional customer experiences.

You will supervise Customer Service Officers, generate leads, manage enquiries and drive monthly membership targets while promoting community engagement.

Qualifications

• Sales and/or customer service experience, within fitness, leisure, recreation or aquatic industry.
• Experience supervising, coaching and supporting a team.
• Strong track record of meeting sales targets and achieving customer-focused outcomes.
• Excellent communication skills and confidence guiding prospective members through the sales process.

Responsibilities

• Supervise and support Customer Service Officers through day-to-day direction, coaching, training and performance feedback.
• Generate sales leads through outbound calls, face-to-face engagement, promotional activities and community events.
• Actively source new members and support the conversion of prospects into long-term members.
• Manage membership enquiries, correspondence and database records accurately and efficiently.
• Monitor membership sales performance, retention trends and lead conversion metrics.
• Develop and implement strategies that support membership sales, customer retention and engagement objectives.
• Provide tailored tours and clear facility information to prospective and existing members and guests.
• Use leisure management software, social media and face-to-face communication to keep members informed about programs and services.
• Prepare accurate membership reports and monitor performance, compliance and financial outcomes against targets.
• Lead and inspire a high-performing team while contributing to marketing and customer service strategies.

Skills

Sales experience

Customer service

Team supervision

Communication skills

CRM systems

Microsoft Office

Education

Certificate III/IV in Fitness

Tools

Microsoft Office

CRM systems

Job description

Willoughby City Council is seeking a proactive and results-driven Customer Service and Membership Sales Supervisor to lead the full membership journey at Willoughby Leisure Centre. This full-time role focuses on growth, retention and delivering exceptional customer experiences.

You will supervise Customer Service Officers, generate leads, manage enquiries and drive monthly membership targets while promoting community engagement.