Sales Representative And Customer Support

Dench Bakers; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Dench Bakers Pty Ltd., based in Melbourne, is seeking a Sales Representative to support existing customers and grow new business across cafes, restaurants and hospitality venues in Abbotsford and greater Melbourne. The role combines office-based administration with face-to-face client visits, with a company car provided during work hours.

You will leverage your 2–5 years of sales and account management experience to craft tailored pitches, build lasting relationships, and drive sales initiatives

Qualifications

• 2–5 years of sales, account management or customer-facing roles.
• Strong written and verbal communication with tailored pitches.
• Detail oriented with a customer-focused approach.
• Able to travel to customer sites across Melbourne.

Responsibilities

• Engage cafes, restaurants, catering and hospitality customers.
• Introduce Dench's bakery range through in-person visits.
• Use sales data to develop targeted strategies and maintain client relationships.
• Drive sales to meet objectives while coordinating with logistics.
• Process and manage customer orders; respond to inquiries by phone and email.
• Support wholesale customers with portal access and online ordering.

Skills

Sales experience

Account management

Customer service

Communication skills

Time management

Tools

Bakery management software

Job description

Sales Representative and Customer Support

We are seeking a skilled and approachable Sales Representative to join our small but dynamic team in Abbotsford. This role is ideal for a self-motivated individual ready to support existing customers and build and grow new business relationships using their sales expertise. Beyond promoting Dench Bakery and strengthening customer relationships, you will be supporting the smooth operation of the office through daily customer service and relevant sales administration. This role requires both office-based hours in our bakehouse office and face-to-face customer visits, car provided during work hours.

Key responsibilities

• Engaging with cafes, restaurants, catering, hotels and speciality retailers
• Liaise with, and introduce, prospective clients to our premium, hand-made range of bread, pastries, and cakes/biscuits through in-person sample visits
• Using past sales data to develop targeted sales strategies, ensuring data-driven decision making and maintaining customer interactions
• Work autonomously, driving sales to meet sales objectives and initiatives, while meeting seasonal deadlines
• Process and manage customer orders as needed
• Respond to customer inquiries via phone and email
• Monitor brand placement and identify potential new customers
• Support wholesale customers with portal access and online ordering queries
• Liaise with logistics and production teams to set up new customers and ensure smooth order delivery
• Tracking and reporting product and sales performance

About you

• Demonstrated 2-5 years' experience in sales, account management or a customer-facing commercial role
• High level of attention to detail with a customer-focussed approach
• Strong written and verbal communication skills to craft tailored pitches and proposals to individual customers
• A creative thinker capable of identifying potential customers and building lasting relationships, including higher-end hospitality businesses
• A self-starter with strong time management skills, able to work efficiently and independently
• Great analytical abilities to interpret sales data and inform strategy
• Experience with bakery management software is an advantage
• Current driver's licence and ability to travel to customer sites across Melbourne

About us

For over 21 years Dench Bakers has been a presence in Melbourne's artisan baking industry, creating high-quality and hand-made products to hospitality and boutique retail sectors. Our dedication to excellence in customer service and quality products has established our reputation.