Sales Operations Coordinator

Virtu; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Virtu, an Australian IT solutions provider based in Sydney, is seeking a Sales Operations Coordinator to manage order processing, inventory control, and logistics in-office five days a week. The role centers on converting orders to supplier POs, organizing stock, coordinating 3PLs, and sourcing from major distributors to meet client timelines.

You will track shipments, resolve post-sale issues, and ensure accurate delivery details while working closely with our Operations lead in the

Qualifications

• Follow-through to close loops and chase non-responding suppliers.
• Sharp attention to detail to ensure correct SKU and delivery addresses.
• Clear, quick written communication with clients, suppliers and colleagues.
• Hands-on: packing/shipping orders and moving stock (up to 10 kg).
• Comfortable working in ERP, CRM and Microsoft 365 systems.

Responsibilities

• Process orders and convert accepted orders to supplier purchase orders daily (≈250/month).
• Own Alexandria storeroom: receive/label stock, conduct stocktakes, maintain stock register in VMS.
• Coordinate stock with 3PL partners, manage arrivals, on-hand, and shipping paperwork.
• Source stock through core distributors (Ingram Micro, Dicker Data, Synnex) and alternative suppliers as needed.
• Track ETAs, follow up suppliers, and update clients on delayed orders with next actions/dates.
• Arrange freight and deliveries, handle client-specific delivery requirements, and resolve damaged/missing items.
• Handle post-sale issues: returns, RMAs, warranty claims, and licensing delivery.
• Start each day by addressing exceptions and prioritizing recovering items.
• Nice to have: 1+ years in order processing/logistics; IT reseller/MSP/distributor experience; 3PL/freight/export paperwork; distributor portals or vendor programs; Apple DEP or software licensing delivery.

Skills

Follow-through

Attention to detail

Written communication

ERP

CRM

Microsoft 365

Tools

ERP

CRM

Microsoft 365

Job description

Sales Operations Coordinator, IT Solutions Provider

Alexandria, Sydney NSW · Full-time, in the office 5 days · Permanent · $55k to $65k + super

You get things where they need to be. Every order our clients place runs through Operations: raised, bought, tracked and delivered. This is a new seat. You'll be our Operations person on the ground in Sydney, working side by side with our Operations lead in the Philippines to keep every order moving and never let a stuck one go quiet.

About Virtu

Virtu is an Australian IT solutions provider, established in 2008. We supply laptops, devices, networking, software licensing and professional services from vendors like Lenovo, HP, Apple, Microsoft and Cisco to corporate and education clients across Australia.

We are a team of Virtu Victors who move fast. Every process is written down in our own Manual, and our in-house platform (VMS) shows every order, its status and what needs attention today. You won't be chasing spreadsheets.

What you'll do

• Process orders fast. Turn accepted sales orders into supplier purchase orders the same day, with the right supplier, SKU, quantity and delivery details. Around 250 orders a month come through this desk.
• Own our inventory. Get our Alexandria storeroom properly organised and keep it that way: receive and label stock, run regular stocktakes, and keep the stock register in VMS accurate so every item is accounted for.
• Manage our 3PL partners. Coordinate stock held at third-party logistics warehouses: what is arriving, what is on hand, what ships when, with the paperwork right.
• Source smart. Buy through our core distributors (Ingram Micro, Dicker Data, Synnex) and find stock elsewhere when the client's timeline needs it.
• Chase every stuck order. Track ETAs, follow up suppliers, and give every delayed order a next action and a date. Clients and account managers hear from you before they have to ask.
• Deliver and receive. Arrange freight, book deliveries, handle client-specific delivery requirements, and sort out damaged or missing items.
• Fix post-sale issues. Returns and RMAs, warranty claims, Apple DEP enrolment, and licensing delivery problems.
• Start each day on exceptions. Clear what needs recovering first, then work the queue.

What you bring

Must have:

• Follow-through. You close loops. A supplier that hasn't replied gets chased, not forgotten.
• Sharp attention to detail: the wrong SKU or the wrong delivery address gets caught by you, not the client.
• Clear, quick written communication with clients, suppliers and colleagues.
• Hands-on: You're happy to pack and ship orders, receive deliveries and move stock around our storeroom, including lifting boxes up to about 10 kg.
• Comfortable working in systems all day (ERP, CRM, Microsoft 365).

Nice to have:

• 1+ years in order processing, purchasing, logistics or customer operations.
• Experience at an IT reseller, MSP or distributor.
• Working with 3PL warehouses or freight forwarders, including export paperwork.
• Distributor portals (Ingram Micro, Dicker Data, Synnex) or vendor programmes (Lenovo, HP, Apple).
• Apple Business Manager / DEP, or software licensing delivery.

What we offer

• Office-based in Alexandria, 5 days a week, Monday to Friday, 8:00 to 5:00.
• $55k to $65k base + super, depending on experience.
• A documented Manual and a structured handover, so you are productive in weeks, not months.
• Friendly team with direct access to the leadership team.
• Room to grow into purchasing and sourcing as you learn our vendors and distributors.