Sales Operations & Commercial Excellence

Johnson Controls International; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Permanent full-time opportunity

Competitive salary and benefits

On-site Windsor, Brisbane location

Job summary

Johnson Controls is seeking a Sales & Commercial Operations professional to join the Pacific Sales Operations team in Brisbane. You will partner with Sales Leaders and business stakeholders to drive operational excellence, improve data quality, and enhance reporting capabilities to support strategic decision-making across the sales function.

This role blends sales, operations, systems and business performance work, directly contributing to forecasting accuracy, sales effectiveness and overall

Qualifications

• 2-5 years' experience in Sales Operations, Commercial Operations, Business Analytics or a similar role.
• Strong understanding of end-to-end sales processes and commercial operations.
• Hands-on experience working with CRM platforms, ideally Salesforce.
• Advanced analytical and reporting skills with experience using Power BI and Microsoft Excel.
• Experience supporting sales forecasting, pipeline management and business performance reporting.
• Strong attention to detail with excellent organisational and problem-solving capabilities.
• Proven ability to work with multiple stakeholders and influence outcomes across various business functions.
• Excellent communication and presentation skills.
• Proactive, self-motivated and committed to continuous improvement.

Responsibilities

• Support and continuously improve sales and commercial processes to ensure consistency, scalability and alignment with business objectives.
• Develop, maintain and document standard operating procedures, workflows and best practices across the sales organisation.
• Drive process compliance and adoption of sales operating standards.
• Act as a key Salesforce champion, promoting best practice usage and data discipline across the sales team.
• Monitor CRM data quality and integrity, identifying opportunities for improvement and leading data cleansing initiatives.
• Support governance activities to ensure Salesforce remains the trusted source of truth for customer, pipeline and performance data.
• Develop and maintain dashboards, reports and Power BI visualisations that provide meaningful commercial insights.
• Deliver regular reporting on pipeline health, forecasting, sales performance, resource utilisation and business productivity.
• Support sales capacity planning and strategic business reviews through data-driven analysis.
• Partner with Sales Leaders to support forecasting processes, pipeline reviews, performance management activities and major opportunity reviews.
• Provide actionable insights that assist leaders in identifying growth opportunities and operational efficiencies.
• Support onboarding and offboarding processes, user access management and sales systems administration.
• Identify operational challenges and inefficiencies across sales workflows.
• Recommend and implement scalable solutions that improve user experience, productivity and commercial outcomes.
• Collaborate with cross-functional stakeholders to drive process alignment and operational excellence.

Skills

Sales Operations

Commercial Operations

Business Analytics

CRM platforms

Power BI

Microsoft Excel

Sales forecasting

Pipeline management

Stakeholder management

Communication skills

Presentation skills

Cross-functional collaboration

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce

Power BI

Microsoft Excel

Job description

Johnson Controls is seeking a Sales & Commercial Operations professional to join the Pacific Sales Operations team in Brisbane. You will partner with Sales Leaders and business stakeholders to drive operational excellence, improve data quality, and enhance reporting capabilities to support strategic decision-making across the sales function.

This role blends sales, operations, systems and business performance work, directly contributing to forecasting accuracy, sales effectiveness and overall