Sales & Commercial Operations

Johnson Controls, Inc.; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time

Competitive salary

Career growth

Collaborative culture

Windsor, Brisbane location

Job summary

Johnson Controls in Brisbane seeks a driven Sales & Commercial Operations professional to partner with Sales Leaders and Commercial Teams. You will drive operational excellence, improve data quality, and enhance reporting to support strategic decision-making across the sales function.

The role focuses on forecasting accuracy, sales effectiveness and business growth within the Pacific region. It offers a permanent full-time opportunity in a collaborative, inclusive team.

Qualifications

• 2-5 years' experience in Sales Operations, Commercial Operations, Analytics or similar roles.
• Strong understanding of end-to-end sales processes and commercial operations.
• Hands-on experience with CRM platforms, ideally Salesforce.
• Advanced analytical and reporting skills with Power BI and Excel.
• Experience supporting sales forecasting, pipeline management and business performance reporting.
• Attention to detail with strong organizational and problem-solving capabilities.
• Excellent communication and presentation skills.
• Proactive, self-motivated and continuous improvement mindset.
• Desirable Salesforce Administrator certification.
• Experience supporting GTM strategies and sales planning.
• Experience in engineering/building technologies, services, construction or industrial sectors.

Responsibilities

• Support Sales & Commercial Operations and improve processes for consistency and scalability.
• Champion Salesforce data governance and maintain CRM data quality.
• Develop dashboards and Power BI visuals for pipeline health, forecasting and performance.
• Assist forecasting, pipeline reviews and major opportunity assessments.
• Support onboarding/offboarding, user access management and sales systems administration.
• Identify inefficiencies and implement scalable process improvements across sales workflows.

Skills

Sales Operations

Data Analysis

Stakeholder Management

Communication Skills

Presentation Skills

Go-to-market Collaboration

Problem Solving

Tools

Salesforce

Power BI

Microsoft Excel

Job description

At Johnson Controls, we're transforming the environments where people live, work, learn and thrive. As a global leader in smart, healthy and sustainable buildings, we help customers optimize energy use, reduce carbon emissions and improve operational performance across critical industries including data centres, healthcare, pharmaceuticals, advanced manufacturing and higher education. For more than 140 years, Johnson Controls has delivered innovative solutions that create safer, smarter and more sustainable spaces. Backed by world-class technology, lifecycle services and a leading field workforce, we help our customers achieve their business objectives while advancing a more sustainable future.

Why Join Johnson Controls?

• Permanent full-time opportunity
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive team culture
• Convenient Windsor, Brisbane location

About the Opportunity

We are seeking a highly motivated Sales & Commercial Operations to join our Pacific Sales Operations team. In this pivotal role, you will partner closely with Sales Leaders, Commercial Teams and key business stakeholders to drive operational excellence, improve data quality, enhance reporting capabilities and support strategic decision-making across the sales function. This is an excellent opportunity for an analytical and commercially minded professional who enjoys working at the intersection of sales, operations, systems and business performance. Your work will directly contribute to improving sales effectiveness, forecasting accuracy and overall business growth.

Key Responsibilities

• Sales & Commercial Operations Support and continuously improve sales and commercial processes to ensure consistency, scalability and alignment with business objectives. Develop, maintain and document standard operating procedures, workflows and best practices across the sales organisation. Drive process compliance and adoption of sales operating standards.
• CRM & Data Governance Act as a key Salesforce champion, promoting best practice usage and data discipline across the sales team. Monitor CRM data quality and integrity, identifying opportunities for improvement and leading data cleansing initiatives. Support governance activities to ensure Salesforce remains the trusted source of truth for customer, pipeline and performance data.
• Reporting & Business Insights Develop and maintain dashboards, reports and Power BI visualisations that provide meaningful commercial insights. Deliver regular reporting on pipeline health, forecasting, sales performance, resource utilisation and business productivity. Support sales capacity planning and strategic business reviews through data-driven analysis.
• Sales Enablement & Leadership Support Partner with Sales Leaders to support forecasting processes, pipeline reviews, performance management activities and major opportunity reviews. Provide actionable insights that assist leaders in identifying growth opportunities and operational efficiencies. Support onboarding and offboarding processes, user access management and sales systems administration.
• Continuous Improvement Identify operational challenges and inefficiencies across sales workflows. Recommend and implement scalable solutions that improve user experience, productivity and commercial outcomes. Collaborate with cross-functional stakeholders to drive process alignment and operational excellence.

About You

• 2-5 years' experience in Sales Operations, Commercial Operations, Business Analytics or a similar role.
• Strong understanding of end-to-end sales processes and commercial operations.
• Hands-on experience working with CRM platforms, ideally Salesforce.
• Advanced analytical and reporting skills with experience using Power BI and Microsoft Excel.
• Experience supporting sales forecasting, pipeline management and business performance reporting.
• Strong attention to detail with excellent organisational and problem-solving capabilities.
• Proven ability to work with multiple stakeholders and influence outcomes across various business functions.
• Excellent communication and presentation skills.
• Proactive, self-motivated and committed to continuous improvement.
• Desirable Salesforce Administrator or related Salesforce certification.
• Experience supporting go-to-market (GTM) strategies and sales planning initiatives.
• Experience working within engineering, building technologies, services, construction or industrial sectors.

Diversity, Equity & Inclusion

At Johnson Controls, diversity and inclusion are at the heart of who we are. We believe that diverse perspectives, experiences and backgrounds drive innovation and help us better serve our customers and communities. We are committed to fostering an inclusive workplace where every employee feels valued, respected and empowered to contribute their best.

Together, we're creating a culture where everyone can thrive and make a meaningful impact.

#LI-JS4 Johnson Controls: Enhancing the Intelligence of Buildings.

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to our mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.