Sales Operations Analyst

Altium®; Australia; On-site; AUD 55,000 - 70,000; Full time

Job summary

Altium® is seeking an Administrative Support professional in Australia to assist the sales team. The role includes managing day-to-day sales activities, ensuring data quality, and providing Salesforce training to new and existing users. Candidates should have at least one year of Salesforce experience, strong Excel and Google application skills, and the ability to multitask effectively. A degree in business administration or a related discipline is preferred, along with strong organizational and customer service skills.

Qualifications

• 1 year Salesforce experience preferred.
• Intermediate to advanced skill with Excel and Google applications.
• Ability to handle multiple tasks at once.
• Up to two years of administrative experience or a combination of education and work experience.
• Strong verbal, written, interpersonal, and customer service skills.
• Self-starter with a proactive orientation.
• Strong planning and organizational skills with high attention to detail.

Responsibilities

• Support Sales reps to complete day-to-day activities.
• Create reports and dashboards for Sales Management.
• Facilitate and train new and existing Salesforce users.
• Maintain effective customer and prospect information.
• Complete cases submitted to Sales Operations queue.

Skills

Salesforce experience

Advanced Excel skills

Google applications

Multitasking

Customer service skills

Organizational skills

Education

Undergraduate degree in business administration or related discipline

Tools

Salesforce

CRM Systems

Job description

Under the general direction of the Operations Manager, the incumbent provides administrative support to the sales team, reporting & analysis of sales data, and sales user training with a high level of professionalism and organization in a fast-paced environment.

Essential job functions

• Support Sales reps to complete their day-to-day activities
• Responsible for enforcing company policies and procedures
• Create specific reports and dashboards for Sales Management to support strategic and tactical initiatives
• Support data quality process to maintain effective customer and prospect information
• Complete special projects as needed and other duties assigned
• Facilitate and train new and existing Salesforce users
• Continued databases clean up and testing of updates in Salesforce
• Support order processing tasks and maintain responsibility for order consistency
• Complete cases submitted to Sales Operations queue within 24 hours

Qualifications

• 1 Year Salesforce experience preferred
• Intermediate to advanced skill with Excel and Google applications (Calendar, Email, Google Docs); familiarity with CRM (Salesforce) and database management systems highly desirable
• Ability to handle multiple tasks at once
• Undergraduate degree in business administration or related discipline and up to two years of administrative experience; or combination of education and work experience
• Strong verbal, written, interpersonal and customer service skills; demonstrated ability to represent the company with internal employees, visitors and vendors
• Self-starter with a pro-active, take-charge orientation
• Strong planning and organizational skills with a high attention to detail