Sales Administrator

SMC Corporation Australia and New Zealand; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading automation machinery firm in Melbourne is looking for a Sales Administrator to support the Sales team. The role involves sales administration, customer service management, and branch operations. The ideal candidate has over 5 years of experience in sales support and is a strong team player with excellent communication skills. This full-time position offers the opportunity to work in a dynamic environment.

Qualifications

• 5+ years of experience in sales support, office administration, or coordination.
• Ability to manage data entry and reporting tasks under pressure.
• Effective time management and prioritisation skills required.

Responsibilities

• Handle sales administration tasks including reporting and customer account coordination.
• Monitor customer service operations and process requests.
• Manage day-to-day office operations and logistics.

Skills

Sales support experience

Office administration

Customer service orientation

Strong communication skills

Team player

Attention to detail

Tools

CRM systems

Zendesk

Job description

About the Role:

We are currently hiring a Sales Administrator for a full-time position, available to start as soon as possible. In this role, you will work closely with the Sales team, Marketing, Finance, and other functions. You will provide sales, marketing, and office support, enabling the team to focus on productive activities that drive market share growth.

We are looking for an individual with flexibility, strong communication skills, and the ability to work effectively in a team. The ideal candidate is customer-service oriented, energetic, and committed to delivering our company values and mission to our customers.

Responsibilities

• Sales Administration - Responsible for reporting, coordinating new customer accounts, creating and distributing sales reports, and performing data entry tasks.
• Customer Service - Monitor and assess the customer service system (Zendesk), handling emailing, invoicing, quoting, and general customer requests.
• Branch Administration - Manage the day-to-day office operations, including supplies, facilities, logistics, travel arrangements, and documentation. This role also oversees invoicing, training coordination, new employee onboarding, and vendor management to ensure smooth and efficient office functioning.
• Marketing Support: - Provide marketing support to the Sales team by acting as a liaison between sales and marketing. Maintain and track marketing materials, merchandise, samples, and promotional items. Collect images and content from local activities to support marketing initiatives, including assisting with social media posts.

Skills & Experience

• 5 years plus experience in sales support, office administration, or coordination (preferably in Industrial/Engineering B2B business).
• Previous experience in reporting, analysis and CRM will be highly regarded.
• Strong attention to detail with accuracy under pressure.
• Effective time management and organisation; able to prioritise competing deadlines
• Along with your excellent written and verbal communication skills we are looking for an enthusiastic team player who enjoys working in a fast-paced environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Sales, and General Business

Industries

Automation Machinery Manufacturing, Manufacturing, and Industrial Machinery Manufacturing