Propertybase Client Services Specialist

Lone Wolf Technologies, Inc. ®; Albury City; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Lone Wolf Technologies, Inc. ® seeks a Propertybase Client Services Specialist to optimize Salesforce, connect it with key business systems, and support Customer Success and Support with data-driven insights.

You will administer Salesforce, maintain data integrity, build reports and dashboards, provide end-user training, and manage integrations with Zapier and Tableau. Strong communication and 2+ years of experience, plus Salesforce certification, are required.

Qualifications

• Experience configuring Salesforce workflows and automation.
• Strong data management and deduplication skills.
• Ability to gather business requirements and translate into Salesforce features.
• Experience building reports and dashboards for customer teams.
• Excellent communication and collaboration skills.

Responsabilités

• Administer and optimize Salesforce to support customer workflows.
• Maintain data integrity with validation rules and automation.
• Collaborate with stakeholders to implement Salesforce enhancements.
• Build and manage dashboards to track metrics for CS and Support.
• Provide end-user training and troubleshooting.
• Manage integrations between Salesforce and other systems.
• Document configurations, workflows, and processes.
• Ensure compliance with security policies and data governance.
• Identify opportunities to improve Salesforce usability and adoption.

Connaissances

Salesforce administration

Data analytics

End-user support

Communication

Problem solving

Data governance

Formation

Salesforce certifications

Outils

Salesforce

Zapier

Tableau

Description du poste

Job Description

The Propertybase Client Services Specialist is a vital part of our Internation Expansion team, responsible for providing outstanding support to our Customer Success and Support teams. Reporting to the GM, Propertybase, you will play a crucial role in ensuring smooth integration between Salesforce and other Business systems. If you enjoy working with data and dashboards this is an opportunity to join a dynamic, fast paced and growing multi-national company in a highly visible role.

ESSENTIAL RESPONSIBILITIES & DUTIES:

• Administer, configure, and optimize Salesforce to support customer operations workflows.
• Maintain data integrity by managing deduplication, validation rules, and automation processes.
• Partner with stakeholders to gather business requirements and implement new Salesforce features or enhancements.
• Build and manage reports, dashboards, and analytics to track key metrics for Customer Success and Support teams.
• Provide end-user support, training, and troubleshooting while ensuring best practices are followed.
• Manage integrations between Salesforce and other business systems, ensuring seamless data flow and accuracy.
• Maintain clear documentation of system configurations, workflows, and processes.
• Ensure compliance with company security policies, data governance standards, and regulatory requirements.
• Continuously seek opportunities to improve Salesforce usability, scalability, and adoption across the organization.

QUALIFICATIONS & SKILLS:

• Strong understanding of Salesforce best practices, configurations, and automation tools (e.g., Flow, Process Builder, Apex triggers).
• Experience with Salesforce reports, dashboards, and data management.
• Familiarity with third-party integrations (e.g., Zapier, Tableau, or customer support platforms).
• Ability to troubleshoot technical issues and provide clear, timely end-user support.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and collaboration skills, with the ability to translate business needs into practical Salesforce solutions.
• Minimum 2 years of experience in Salesforce administration.
• Salesforce certifications required.