Sales & Office Coordinator: CRM & Payments

Aussie Buckets Pty Ltd; Melbourne; On-site; AUD 75,000 - 80,000; Full time

Job summary

Aussie Buckets Pty Ltd in Melbourne CBD is seeking a hands-on Sales Support & Admin Associate for a permanent, full-time onsite role. You will manage payments, CRM data in NetSuite/HubSpot, and support the sales team and operations to keep orders and inquiries flowing smoothly.

Ideal candidate has 1-2 years in sales support or admin, strong attention to detail, and effective written and phone communication. Experience with HubSpot, NetSuite, Xero or Aircall is a bonus.

Qualifications

• 1-2 years' experience in sales support, admin, customer service, order processing or a similar detail-focused role.

Responsibilities

• Enter customer payments from the bank feed against the correct sales order or invoice in NetSuite, and update the matching deal and payment status in HubSpot.
• Keep HubSpot accurate and useful: clean up records, resolve duplicates, fill missing details, correct deal stages and escalated anything that doesn't clearly match.
• Answer the general admin line and manage sales and operations call overflow through Aircall, ensuring missed sales calls are returned by the right rep the same day.
• Manage sales, accounts and admin shared inboxes so enquiries are answered, actioned or escalated by close of business.
• Support the sales team with order and key-account administration, and work with dispatch, accounts and operations on stock, order queries and customer escalations.
• Provide general office and admin support, including office supplies and deliveries, social media messages/comments, customer review follow-ups, and other tasks that keep the sales and admin function running smoothly.

Skills

Attention to detail

Communication skills

Phone etiquette

Tools

HubSpot

NetSuite

Xero

Aircall

Job description

Aussie Buckets Pty Ltd in Melbourne CBD is seeking a hands-on Sales Support & Admin Associate for a permanent, full-time onsite role. You will manage payments, CRM data in NetSuite/HubSpot, and support the sales team and operations to keep orders and inquiries flowing smoothly.

Ideal candidate has 1-2 years in sales support or admin, strong attention to detail, and effective written and phone communication. Experience with HubSpot, NetSuite, Xero or Aircall is a bonus.