Sales Enablement Lead — Frontline Growth & Compliance

Community First Bank; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Community First Bank in Sydney seeks a Sales Enablement Manager to design and lead the capability, quality, and change enablement across customer-facing channels. You will report to the Chief Customer Officer and ensure frontline teams have the tools, coaching, and insights for consistent, member-centred outcomes.

This role guides the Quality and Process Officer, Sales Facilitator, and Projects and Technology Officer, aligning with regulatory obligations and the bank’s values while collaborating

Qualifications

• Experience leading sales enablement, frontline capability, sales leadership, operations, quality, process improvement or customer experience in banking or financial services.
• Demonstrated people leadership, including coaching and developing direct reports.
• Proven experience designing and delivering training, playbooks, communications and tools that improve sales effectiveness and compliance.
• Strong understanding of customer/member needs, responsible lending, conduct risk and quality assurance in a regulated environment.

Responsibilities

• Develop and execute the sales enablement strategy, roadmap and annual plan to uplift frontline sales performance, member experience and operational consistency.
• Lead, coach and prioritise the work of the Quality and Process Officer, Sales Facilitator and Projects and Technology Officer.
• Design and embed practical sales frameworks, conversation guides, playbooks, onboarding materials, coaching resources and knowledge tools that support compliant and member-centred conversations.
• Partner with Risk, Compliance and operational leaders to ensure sales practices align with lending, hardship, complaints, privacy and conduct expectations.
• Use performance data, quality insights and frontline feedback to identify capability gaps and deliver uplift initiatives.
• Oversee enablement for new products, campaigns, systems, process changes and strategic projects to ensure adoption and success.
• Drive continuous improvement in sales processes, quality practices and technology use to improve productivity and member outcomes.
• Prepare regular reporting for leadership on enablement activity, capability uplift, risks, benefits and outcomes.

Skills

People leadership

Stakeholder engagement

Analytical thinking

Change management

Education

Bachelor in Finance/Business

Tools

CRM

Knowledge management

Reporting tools

Job description

Community First Bank in Sydney seeks a Sales Enablement Manager to design and lead the capability, quality, and change enablement across customer-facing channels. You will report to the Chief Customer Officer and ensure frontline teams have the tools, coaching, and insights for consistent, member-centred outcomes.

This role guides the Quality and Process Officer, Sales Facilitator, and Projects and Technology Officer, aligning with regulatory obligations and the bank’s values while collaborating