Sales & Dealer Support

Torqit Pty Ltd; Newcastle-Maitland; On-site; AUD 55,000 - 70,000; Full time

Job summary

Torqit Pty Ltd is seeking a proactive sales support and customer service professional in Newcastle, NSW. You will work closely with the sales team and dealer network, following up opportunities and ensuring opportunities don’t fall through the cracks.

The role focuses on delivering excellent dealer support, proactive outreach, and contributing to new business development within a fast-moving automotive aftermarket environment.

Qualifications

• Proactive, confident on the phone and comfortable picking up calls.
• Previous sales, customer service or sales support experience is preferred.
• CRM proficiency and basic computer skills are required.

Responsibilities

• Ensure sales opportunities are followed up and progressed.
• Provide strong support to dealers and the sales team.
• Identify and develop new dealer opportunities.

Skills

Phone skills

Communication

Outbound calls

CRM skills

Teamwork

Tools

CRM system

Job description

This is a hands-on sales support and customer service position working closely with our sales team and dealer network.

The role is ideal for someone who enjoys speaking with customers, following up opportunities and making things happen.

You will be responsible for ensuring sales opportunities don't fall through the cracks, our dealers receive great support, and Torqit continues to proactively develop new business.

The Role

This is a hands-on sales support and customer service position working closely with our sales team and dealer network.

The role is ideal for someone who enjoys speaking with customers, following up opportunities and making things happen.

You will be responsible for ensuring sales opportunities don't fall through the cracks, our dealers receive great support, and Torqit continues to proactively develop new business.

What We're Looking For

We're looking for someone who is proactive, confident on the phone and comfortable picking up the phone rather than waiting for enquiries to come in.

You don't necessarily need automotive industry experience. Attitude, communication skills and a willingness to learn are more important.

You will ideally have:

• Strong telephone and communication skills

• Previous sales, customer service or sales support experience

• Confidence making outbound and cold calls

• Excellent follow-up and organizational skills

• A positive and professional attitude

• Good computer and CRM skills

• The ability to work as part of a fast-moving sales team

• A genuine desire to help customers and achieve results

Automotive, 4WD, aftermarket or trade industry experience would be an advantage but is not essential.

What Success Looks Like

Success in this role means:

• Quotes are consistently followed up

• Customers receive fast and professional service

• Dealers are regularly contacted and supported

• New dealer opportunities are identified

• Sales opportunities are properly recorded and progressed

• The sales team has strong support to help convert more opportunities into revenue