Sales & Customer Service Coordinator

KG Talent; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Job summary

Metroll in Perth is seeking a Sales & Customer Service Coordinator to support sales, administration and operations in a fast-paced manufacturing environment.

You will respond to enquiries, process orders, coordinate with internal teams and keep customers updated on delivery progress. This is a hands-on role that builds strong relationships with builders and contractors while delivering exceptional service.

Qualifications

• Previous experience in administration, customer service, internal sales or sales coordination.
• Strong communication and relationship-building skills.
• A proactive and customer-focused approach.
• The ability to manage multiple priorities and work autonomously.
• Strong organisational skills and attention to detail.
• Good computer skills and confidence using business systems.

Responsibilities

• Responding to customer enquiries via phone and email, providing product information, pricing and quotations.
• Processing sales orders and maintaining accurate customer records.
• Following up quotations and supporting sales opportunities.
• Coordinating customer orders with internal sales, production, warehouse and transport teams.
• Monitoring order progress and communicating delivery updates to customers.
• Assisting with resolving customer enquiries, order discrepancies and delivery issues.
• Providing general administration and sales support, including invoicing and documentation.
• Building and maintaining strong relationships with customers, builders and contractors.

Skills

Communication

Relationship building

Customer service

Multitasking

Attention to detail

Computer literacy

Tools

ERP systems

Job description

Sales & Customer Service Coordinator | Perth, WA

Build Relationships. Support Sales. Keep Operations Moving.

Metroll is seeking a motivated and customer-focused Sales & Customer Service Coordinator to join our team in Perth.

This is an exciting opportunity for someone who enjoys building customer relationships, providing quality service and working across sales, administration and operations within a fast-paced manufacturing environment.

About The Role

Reporting to the Customer Service Manager, you will play an important role in supporting the sales and operational teams, managing customer enquiries and coordinating orders from initial enquiry through to production and delivery.

Your responsibilities will include:

• Responding to customer enquiries via phone and email, providing product information, pricing and quotations
• Processing sales orders and maintaining accurate customer records
• Following up quotations and supporting sales opportunities
• Coordinating customer orders with internal sales, production, warehouse and transport teams
• Monitoring order progress and communicating delivery updates to customers
• Assisting with resolving customer enquiries, order discrepancies and delivery issues
• Providing general administration and sales support, including invoicing and documentation
• Building and maintaining strong relationships with customers, builders and contractors

About You

To be successful in this role, you will bring:

• Previous experience in administration, customer service, internal sales or sales coordination
• Strong communication and relationship-building skills
• A proactive and customer-focused approach
• The ability to manage multiple priorities and work autonomously
• Strong organisational skills and attention to detail
• Good computer skills and confidence using business systems

Desirable

• Experience within the steel, roofing, construction, building products or manufacturing industries
• Knowledge of roofing, wall cladding or roll-formed steel products
• Experience using ERP or order management systems

Why Join Us?

• Competitive remuneration based on experience
• Stable, long-term employment opportunity
• Supportive and collaborative team environment
• Ongoing product and industry training
• Opportunities for career development and progression

If you are looking for an opportunity to develop your career within an established business and enjoy a varied role across sales, customer service and operations, we would love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.