Customer Service Representative

Fujifilm Business Innovation; Western Australia; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Stable full-time employment

Wellness initiatives

Team events

Employee discounts

Job summary

Metroll Perth is seeking a Customer Service Representative to join our team, acting as the first point of contact for customers. You will process orders, prepare quotations, provide product information, and support internal teams to ensure timely delivery.

Ideal candidates will have experience in customer service or internal sales, strong communication skills, and a proactive, solutions-focused attitude. This full-time role is based in Western Australia and offers opportunities for growth within

Qualifications

• Experience in customer service or administration.
• Excellent communication and relationship-building skills.
• Experience with data entry and record-keeping.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and solutions-focused attitude.
• Familiarity with business systems like CRM/ERP.

Responsibilities

• Manage customer enquiries via phone, email, and in person.
• Process customer orders accurately and efficiently.
• Prepare quotations and follow up on sales opportunities.
• Provide product information and technical guidance to customers.
• Build and maintain strong relationships with new and existing customers.
• Coordinate with internal departments to ensure seamless order fulfilment.
• Resolve customer enquiries and issues in a timely manner.
• Maintain accurate customer records and administration.

Skills

Customer service

Communication

Data entry

Attention to detail

Multi-tasking

Problem solving

ERP systems

Tools

CRM systems

ERP systems

Quoting tools

Job description

Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team.

As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.

About Metroll

For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.

About the Role

Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.

Your responsibilities will include:

• Managing customer enquiries via phone, email, and in person
• Processing customer orders accurately and efficiently
• Preparing quotations and following up on sales opportunities
• Providing product information and technical guidance to customers
• Building and maintaining strong relationships with new and existing customers
• Coordinating with internal departments to ensure seamless order fulfilment
• Resolving customer enquiries and issues in a professional and timely manner
• Maintaining accurate customer records and administration

About You

To be successful in this role, you will bring:

• Previous experience in customer service, internal sales, or administration
• Excellent communication and relationship-building skills
• Experience with data entry
• Strong attention to detail and organisational skills
• The ability to manage multiple priorities in a fast-paced environment
• A positive, proactive, and solutions-focused attitude
• Strong computer skills and confidence using business systems
• A genuine commitment to delivering exceptional customer service
• Experience within manufacturing, construction, building products, or industrial industries
• Knowledge of building products or the construction industry
• Experience using customer management, quoting, or ERP systems
• Previous experience in an internal sales or customer service environment

Why Join Metroll?

When you join Metroll Perth, you will enjoy:

• Stable, full-time employment with a leading Australian manufacturer
• Supportive and family-friendly team culture
• Career development and progression opportunities
• Employee wellness initiatives
• Team events and social activities
• Employee discounts on selected products and services

If you are looking for an opportunity to build strong customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.