Customer Service Representative

libertyone; Canning; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Everyday discounts

Counselling and wellbeing support

Sonder Employee Assistance Program (EA

Job summary

Midalia Steel, a leading steel supplier in Western Australia, is seeking a customer-focused team member at our Welshpool site. You will handle calls, emails, and walk-in customers, prepare quotations, and drive orders to on-time delivery. Join a busy, supportive team within InfraBuild’s Midalia brand.

From Monday to Friday, 8am–4pm, you’ll build sales and customer service skills while using SAP and other systems. This fixed-term role runs until May 2027 and offers a range of employee benefits.

Qualifications

• Customer service or sales experience
• Admin experience is highly regarded
• Good communication and a positive attitude
• Reliable with initiative
• Comfortable using a computer (training provided)
• Experience with steel-related products is a plus

Responsibilities

• Answering calls, emails, and assisting walk-in customers
• Providing quotations and following through to order placement and delivery
• Collaborating with the team to ensure orders are shipped on time
• Basic admin and keeping things organised

Skills

Customer service

Sales

Admin

SAP experience

Communication

Tools

SAP

Job description

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Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Midalia business.

Reporting to the Branch Manager and based at our Welshpool site, you will join a busy team delivering great service and building strong customer relationships. This is a great opportunity for someone who enjoys working in a fast-paced setting and is committed to delivering excellent customer service.

This is a Fixed Term Contract position that will finish in May 2027

What you will be doing:

• Answering calls, emails, and helping walk-in customers
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Working with the team to get orders out on time
• Basic admin and keeping things organised

You will be rewarded with:

• Monday–Friday, 8am–4pm – enjoy consistent working hours.
• Join a supportive, busy and customer-focused team.
• Build your sales and customer service skills within a leading national steel business.

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family

What you will bring:

• Customer service or sales experience
• Experience within an admin environment will be highly regarded
• Good communication and a positive attitude
• Someone reliable who takes initiative
• Comfortable using a computer (training provided)
• Experience with systems like SAP is a plus.
• Worked with steel, roofing or fittings before? Even better

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

Midalia Steel is a leading steel supplier across Western Australia, supporting trade, fabrication and DIY customers.

With a strong local presence and practical product range, we help customers get the job done with reliable supply and straightforward service.

Midalia Steel is a brand of InfraBuild.