Customer Care & Orders Specialist — Perth

KG Talent; Western Australia; In loco; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts on products and/or—

Team events

Wellness initiatives

Career development

Descrizione del lavoro

Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team in Perth. You will be the first point of contact for customers, handling enquiries, processing orders, preparing quotations, and providing product information and support.

Working with Sales, Production, and Operations, you will ensure timely, accurate service from enquiry to delivery, build strong relationships, and maintain records while using business systems.

Competenze

• Previous experience in customer service, internal sales, or administration.
• Excellent communication and relationship-building skills.
• Experience with data entry.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A positive, proactive, and solutions-focused attitude.
• Strong computer skills and confidence using business systems.
• A genuine commitment to delivering exceptional customer service.

Mansioni

• Managing customer enquiries via phone, email, and in person.
• Processing customer orders accurately and efficiently.
• Preparing quotations and following up on sales opportunities.
• Providing product information and technical guidance to customers.
• Building and maintaining strong relationships with new and existing customers.
• Coordinating with internal departments to ensure seamless order fulfilment.
• Resolving customer enquiries and issues in a professional and timely manner.
• Maintaining accurate customer records and administration.

Conoscenze

Customer service

Communication

Data entry

Multitasking

Attention to detail

Strumenti

ERP systems

CRM software

Quoting software

Descrizione del lavoro

Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team in Perth. You will be the first point of contact for customers, handling enquiries, processing orders, preparing quotations, and providing product information and support.

Working with Sales, Production, and Operations, you will ensure timely, accurate service from enquiry to delivery, build strong relationships, and maintain records while using business systems.