Sales Consultants - National Membership Body

Sharp & Carter; Sydney; Hybrid; AUD 85,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Structured training and onboarding

Supportive manager

Career progression

Job summary

Sharp & Carter client is a national not-for-profit offering education and membership to senior professionals. The Sales Consultant role focuses on advising members and prospective members on courses, guiding them through enrolment and CRM updates with a service-level driven team.

Role is hybrid with two days in the Sydney office; training is provided, and there is clear career progression within the organisation. A supportive manager and growing team back the role.

Qualifications

• Experience in a phone-based customer service or sales role.
• Clear, confident spoken and written communication.
• Ability to guide customers through application, payment and enrolment.

Responsibilities

• Answer inbound calls from people interested in courses and membership.
• Make outbound calls to warm leads only.
• Recommend courses based on career goals.
• Guide customers through application, payment and enrolment.
• Follow up by email and keep records up to date in the CRM.

Skills

Phone-based sales

Tools

Microsoft Dynamics

Job description

Our client is a national not-for-profit that offers education and membership to senior professionals. They’re growing their team and have two Sales Consultants positions available.

You’ll speak with members and prospective members who are interested in a course. You’ll help them choose the right option and look after them all the way through to enrolment. The role is advice-led, with a team revenue target.

There’s no commission and no cold calling.

The role

• Answer mostly inbound calls from people interested in courses and membership.
• Make outbound calls to warm leads only.
• Recommend courses based on each person’s career goals.
• Guide customers through application, payment and enrolment.
• Follow up by email and keep records up to date in the CRM (Microsoft Dynamics).
• Work on a phone queue and help the team meet its service levels.

About you

• Experience in a phone-based customer service or sales role. People from banking, insurance, super, travel, recruitment or education backgrounds would all suit.
• You enjoy talking to people and helping them make the right decision.
• Clear, confident spoken and written communication.
• Microsoft Dynamics experience is a bonus, not essential.

What’s on offer

• A $85,000–$90,000 + Super
• Hybrid working, with 2 days a week in the Sydney office.
• Structured training and onboarding.
• A supportive manager and a growing team.
• Clear career progression within the organisation.