Sales Consultant

RSL Care RDNS Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking an experienced Sales Consultant for Callisto Retirement Living in Bundoora. You will own the end-to-end sales journey from first contact through to settlement, nurturing inquiries, conducting tours, and building trusted relationships with residents and families.

You’ll work with Marketing on campaigns and campaigns, while using CRM to track activity and drive occupancy. The role rewards a proactive, autonomous salesperson with proven B2C experience, excellent

Qualifications

• Proven B2C sales experience with demonstrated results.
• Strong relationship-building skills and a genuine customer-first approach.
• Experience nurturing customers through a considered or longer-term sales journey.
• Confidence generating opportunities and converting enquiries into sales.
• Excellent communication, negotiation and influencing skills.
• Confidence with CRM systems and sales tools.

Responsibilities

• Manage the end-to-end sales journey across first sales and resales.
• Respond to new enquiries and nurture prospective residents from initial contact through to settlement.
• Conduct village tours and build trusted relationships with prospective residents and their families.
• Proactively manage your enquiry database and maintain regular contact with prospective residents.
• Identify opportunities to generate enquiries and convert prospects in a competitive market.
• Work closely with Marketing and the wider sales team on campaigns, events and local sales initiatives.
• Research local market conditions and competitor activity to identify opportunities.
• Adapt your sales approach to suit different customers and circumstances.
• Maintain accurate customer and sales activity through CRM and internal systems.
• Monitor sales activity and contribute to improving occupancy and overall village performance.

Skills

B2C sales

Relationship-building

Prospect nurturing

Consultative selling

Negotiation

CRM proficiency

Autonomy

Tools

CRM systems

Sales software

Job description

Bolton Clarke Group is one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group. We are seeking an experienced Sales Consultant to drive sales at Callisto Retirement Living in Bundoora. Taking ownership of both first sales and resales, you will manage prospective residents from their initial enquiry and village tour through to decision and settlement. Retirement living is a highly relationship-driven sales environment. Customers may take time to make their decision, so success is about more than closing a sale. You will build trusted relationships with prospective residents and their families, understand what matters to them and maintain meaningful contact throughout their journey. This is an opportunity for an experienced salesperson who enjoys a challenge and wants genuine ownership of their sales pipeline.

Key responsibilities

• Manage the end-to-end sales journey across first sales and resales
• Respond to new enquiries and nurture prospective residents from initial contact through to settlement
• Conduct village tours and build trusted relationships with prospective residents and their families
• Proactively manage your enquiry database and maintain regular contact with prospective residents
• Identify opportunities to generate enquiries and convert prospects in a competitive market
• Work closely with Marketing and the wider sales team on campaigns, events and local sales initiatives
• Research local market conditions and competitor activity to identify opportunities
• Adapt your sales approach to suit different customers, needs and circumstances
• Maintain accurate customer and sales activity through CRM and internal systems
• Monitor sales activity and contribute to improving occupancy and overall village performance

About you

You are a motivated and customer-focused sales professional who knows how to build trust, understand individual needs and confidently guide people through an important purchasing decision. You are comfortable taking ownership of your pipeline, working towards sales targets and adapting your approach to different customers and market conditions. You will bring:

You will bring

• Proven B2C sales experience with demonstrated results
• Strong relationship-building skills and a genuine customer-first approach
• Experience nurturing customers through a considered or longer-term sales journey
• Confidence generating opportunities and converting enquiries into sales
• Excellent communication, negotiation and influencing skills
• A proactive, self-motivated approach and confidence working autonomouslyThe ability to adapt your sales style to different customers and circumstances
• Confidence working with CRM systems and other sales technology
• Experience in retirement living, aged care, property or real estate will be highly regarded

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])