Retirement Living Sales Lead — Build Trusted Relationships

Bolton Clarke; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 + $2,65

Additional purchased leave

Employee Assistance Program

Career development opportunities

Job summary

Bolton Clarke, Australia’s largest independent not-for-profit aged care provider, seeks an experienced Sales Consultant at Callisto Retirement Living in Bundoora. You will own both first sales and resales, guiding prospective residents from inquiry and tours through to settlement while hitting sales targets.

In this relationship-driven role, you’ll nurture prospects, conduct village tours, manage enquiries, and collaborate with Marketing and the wider sales team to create campaigns and local

Qualifications

• Proven B2C sales experience with demonstrated results.
• Strong relationship-building skills and a genuine customer-first approach.
• Experience nurturing customers through a considered or longer-term sales journey.
• Confidence generating opportunities and converting enquiries into sales.
• Excellent communication, negotiation and influencing skills.
• A proactive, self-motivated approach and confidence working autonomously.
• The ability to adapt your sales style to different customers and circumstances.
• Confidence working with CRM systems and other sales technology.
• Experience in retirement living, aged care, property or real estate will be highly regarded.

Responsibilities

• Manage the end-to-end sales journey across first sales and resales.
• Respond to new enquiries and nurture prospective residents from initial contact through to settlement.
• Conduct village tours and build trusted relationships with prospective residents and their families.
• Proactively manage your enquiry database and maintain regular contact with prospective residents.
• Identify opportunities to generate enquiries and convert prospects in a competitive market.
• Work closely with Marketing and the wider sales team on campaigns, events and local sales initiatives.
• Research local market conditions and competitor activity to identify opportunities.
• Adapt your sales approach to suit different customers, needs and circumstances.
• Maintain accurate customer and sales activity through CRM and internal systems.
• Monitor sales activity and contribute to improving occupancy and overall village performance.

Skills

B2C sales experience

Relationship-building

Longer-term sales journey

Opportunity generation

Communication & negotiation

Autonomy & self-motivation

Adaptability to customers

CRM systems & sales tech

Experience in retirement living/aged‑c

Tools

CRM software

Job description

Bolton Clarke, Australia’s largest independent not-for-profit aged care provider, seeks an experienced Sales Consultant at Callisto Retirement Living in Bundoora. You will own both first sales and resales, guiding prospective residents from inquiry and tours through to settlement while hitting sales targets.

In this relationship-driven role, you’ll nurture prospects, conduct village tours, manage enquiries, and collaborate with Marketing and the wider sales team to create campaigns and local