Sales Consultant

Choices Flooring; Brisbane; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Staff discounts on flooring products

Flexible scheduling

Product training and development

Career development opportunities

Collaborative workplace culture

Equal opportunities employer

Zusammenfassung

Choices Flooring Cannon Hill is seeking a dynamic Sales Consultant to join our team in a full-time capacity. You will engage with customers, assess their flooring needs, and guide them toward ideal solutions while delivering an outstanding customer experience.

The role focuses on product knowledge, accurate quotes, and building lasting relationships. A supportive team and opportunities for growth are offered in a thriving retail environment.

Qualifikationen

• Proven experience in a retail or sales environment, ideally within flooring or related industry.
• Excellent numeracy and proficiency with POS systems.
• Strong communication and interpersonal skills to build rapport with customers.
• Ability to work independently and as part of a team in a fast-paced setting.
• Reliability, professionalism in appearance and approach.
• A valid driver’s licence would be advantageous.

Aufgaben

• Greeting customers and conducting needs assessments to understand flooring requirements.
• Providing expert product knowledge and recommendations based on customer needs and budget.
• Presenting samples and demonstrating product features, durability, and benefits.
• Processing sales transactions accurately and efficiently for a seamless checkout.
• Coordinating end-to-end flooring projects from initial consultation to installation and handover.
• Maintaining showroom standards and assisting with visual merchandising as needed.
• Responding to customer inquiries via phone or email in a timely manner.
• Identifying upsell/cross-sell opportunities while maintaining customer satisfaction.

Kenntnisse

Retail sales

POS proficiency

Strong communication

Interpersonal skills

Team player

Organised

Reliable

Driver's licence (advantage)

Jobbeschreibung

About us

Choices Flooring Cannon Hill is a leading flooring retailer dedicated to providing customers with high-quality flooring solutions and exceptional service. We specialise in a wide range of flooring options, from traditional to contemporary styles, and pride ourselves on our expert knowledge and customer-focused approach. Our team is passionate about helping customers find the perfect flooring solution for their homes and businesses.

About the role

We are seeking a dynamic and enthusiastic Sales Consultant to join our team at Choices Flooring Cannon Hill in a full-time capacity. Based in Cannon Hill, QLD 4170, this role is pivotal in driving our sales growth and delivering an outstanding customer experience. As a Sales Consultant, you will be the face of our brand, engaging with customers, understanding their flooring needs, and guiding them towards the ideal solutions. This position offers a fantastic opportunity to develop your sales expertise in a thriving retail environment whilst working with quality products and a supportive team.

What you'll be doing

Greeting customers and conducting needs assessments to understand their flooring requirements and preferences

Providing expert product knowledge and recommendations based on customer needs, budget, and style preferences

Presenting flooring samples and demonstrating product features, durability, and benefits

Developing strong customer relationships to encourage repeat business and referrals

Processing sales transactions accurately and efficiently, ensuring customers have a seamless checkout experience

Maintaining an in-depth understanding of current product inventory, pricing, and promotional offerings

Assisting with visual merchandising and ensuring the showroom is presented professionally and attractively

Responding to customer enquiries via phone or email in a timely and professional manner

Collaborating with the team to achieve sales targets and contribute to a positive workplace culture

Identifying upselling and cross-selling opportunities whilst maintaining customer satisfaction

Conduct on-site visits to take accurate measurements and prepare detailed flooring quotes.

Manage customer and stakeholder relationships, ensuring clear communication throughout each project.

Coordinate the end-to-end delivery of flooring projects, from initial consultation and quoting through to installation and final handover.

Oversee project progress, liaise with installers and suppliers, and ensure work is completed to a high standard.

Deliver an exceptional customer experience by ensuring projects run smoothly, efficiently and professionally.

What we're looking for

Proven experience in a retail or sales environment, ideally within the flooring, home improvement, or related industry

Strong communication and interpersonal skills with the ability to build rapport with diverse customers

Demonstrated ability to identify customer needs and provide tailored solutions

Excellent numeracy skills and proficiency with point-of-sale (POS) systems

A genuine passion for products and customer service excellence

The ability to work independently and as part of a team in a fast-paced environment

Strong organisational skills and attention to detail

Reliability and a professional appearance

A valid driver's licence would be advantageous

Enthusiasm for learning about flooring products and industry trends

What we offer

Choices Flooring Cannon Hill is committed to fostering a supportive and inclusive work environment. We offer competitive remuneration, including a base salary and performance-based incentives that reward your sales achievements. You will receive ongoing product training to enhance your expertise and career development opportunities within our growing business. We value work-life balance and provide a flexible approach to scheduling where possible. Our team benefits include staff discounts on our flooring products, a collaborative workplace culture, and the satisfaction of helping customers make informed decisions about one of their most important home investments. We are an equal opportunities employer and welcome applications from all backgrounds.