Sales Associate (Full-Time) - Sydney

Christian Dior Couture; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

Christian Dior Couture Australia seeks an enthusiastic Sales Associate to deliver an exceptional client experience, drive sales, and foster lasting relationships with a discerning client base.

You will engage with clients, advise on products across categories, apply cross-selling strategies, and maintain Dior brand standards while collaborating with the team to achieve boutique objectives.

Qualifications

• Completion of secondary education or above.
• 1-3 years of relevant experience in retail; luxury experience preferred but not essential.

Responsibilities

• Achieve and exceed individual sales targets and Boutique objectives through selling techniques and product knowledge.
• Identify and anticipate clients' needs and expectations to ensure successful sales transactions.
• Advise clients across all product categories and use cross-selling strategies to maximise sales potential.
• Collaborate with the team to contribute to overall Boutique performance.
• Provide an excellent client experience with a warm welcome and proactive engagement with every client.
• Develop and maintain long-term client relationships with personalised service.
• Arrange private appointments for key clients for exclusive shopping experiences.
• Provide exceptional after-sales service and manage client inquiries.

Skills

Communication skills

Interpersonal skills

Selling techniques

Customer service

Teamwork

English proficiency

Education

Secondary education

Job description

Christian Dior Couture offers more than an exquisite brand experience; we invite our clients to be part of a rich heritage, sharing our passion for luxury and the distinct identity of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Position

Christian Dior Couture offers more than an exquisite brand experience; we invite our clients to be part of a rich heritage, sharing our passion for luxury and the distinct identity of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

THE ROLE

As a Sales Associate, you will act as an ambassador of the Brand, delivering an exceptional and memorable client experience. You will proactively engage with clients, inspire them with innovative strategies, and achieve individual sales targets and Boutique objectives, whilst cultivating strong client loyalty and fostering lasting relationships.

Job responsibilities

• Enthusiastically achieve and exceed individual sales targets and Boutique objectives through the effective application of selling techniques, excellent client service, clientele development, and comprehensive product knowledge.
• Identify and anticipate clients' needs and expectations, ensuring successful sales transactions.
• Advise clients across all product categories and apply cross-selling strategies to maximise sales potential.
• Build strong collaboration with the team to contribute to overall sales and Boutique objectives.

Client Experience & Development

• Provide an excellent client experience, offering a warm welcome and proactive engagement with every client.
• Develop and maintain long-term, professional relationships with clients through consistent and personalised service.
• Arrange private appointments for key clients, ensuring an exclusive and tailored shopping experience.
• Provide exceptional after-sale service, managing client enquiries and support efficiently.
• Regularly update client information within "Be Dior" to enhance loyalty and personalise future interactions.
• Actively participate in in-store and external events that contribute to the overall Boutique performance and client engagement.

Product Knowledge & Brand Representation

• Maintain an in-depth understanding of all product categories, their features, benefits, and the unique stories behind them.
• Represent the Christian Dior brand with integrity, passion, and professionalism at all times.
• Keep abreast of market trends, competitor activities, and new product launches to inform client interactions.

• Maintain the highest standards of upkeep for the selling space, visual merchandising, and overall image of the store, in strict adherence to Dior standards.
• Provide support to Back of House operations to ensure the smooth and efficient functioning of the Boutique.
• Adhere to all internal procedures and guidelines, ensuring compliance with Dir requirements.

Profile

Education & Professional Qualifications

• Completion of secondary education or above.

Work Experience

• 1-3 years of relevant experience within the retail industry. Luxury experience preferred but not essential

Other Requirements

• Excellent command of communication and interpersonal skills.
• Possesses excellent selling techniques, service-oriented mindset, and client-centric approach.
• Able to work independently and collaboratively as a team-player.
• Passionate about the luxury fashion industry.
• Proficient in English; knowledge of other languages is an advantage.