Sales Associate (Full-Time) - Sydney

Inside Lvmh; Sydney; Hybrid; AUD 52,000 - 76,000; Full time

Job summary

Christian Dior Couture in Sydney invites a Sales Associate to be an ambassador of the Brand, delivering an exceptional client experience. You will engage with clients, inspire with innovative strategies, and help achieve boutique objectives while building lasting relationships.

The role emphasises product knowledge across categories, cross-selling, arranging private appointments, and providing after-sale service. Strong communication, a team spirit, and a passion for luxury fashion are essential.

Qualifications

• 1–3 years of experience in retail; luxury experience preferred.
• Excellent communication and interpersonal skills.
• Fluent in English; knowledge of other languages is a plus.

Responsibilities

• Enthusiastically achieve and exceed individual sales targets and Boutique objectives through effective selling techniques, client service, clientele development, and product knowledge.
• Identify and anticipate clients' needs and expectations, ensuring successful sales transactions.
• Advise clients across all product categories and apply cross-selling strategies to maximize sales potential.
• Build strong collaboration with the team to contribute to overall sales and Boutique objectives.
• Provide an excellent client experience, offering a warm welcome and proactive engagement with every client.
• Develop and maintain long-term, professional relationships with clients through consistent and personalised service.
• Arrange private appointments for key clients, ensuring an exclusive and tailored shopping experience.
• Provide exceptional after-sale service, managing client inquiries and support efficiently.
• Regularly update client information within “Be Dior” to enhance loyalty and personalise future interactions.
• Actively participate in in-store and external events that contribute to the Boutique’s performance and client engagement.
• Maintain an in-depth understanding of all product categories, their features, benefits, and the unique stories behind them.
• Represent the Christian Dior brand with integrity, passion, and professionalism at all times.
• Keep abreast of market trends, competitor activities, and new product launches to inform client interactions.
• Maintain the highest standards of upkeep for the selling space, visual merchandising, and overall image of the store.
• Provide support to Back of House operations to ensure smooth and efficient functioning of the Boutique.
• Adhere to all internal procedures and guidelines, ensuring compliance with Dir requirements.

Skills

Client service

Sales techniques

Communication skills

Team player

Education

High school diploma

Job description

Christian Dior Couture offers more than an exquisite brand experience; we invite our clients to be part of a rich heritage, sharing our passion for luxury and the distinct identity of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

THE ROLE

As a Sales Associate, you will act as an ambassador of the Brand, delivering an exceptional and memorable client experience. You will proactively engage with clients, inspire them with innovative strategies, and achieve individual sales targets and Boutique objectives, whilst cultivating strong client loyalty and fostering lasting relationships.

Job responsabilities

• Enthusiastically achieve and exceed individual sales targets and Boutique objectives through the effective application of selling techniques, excellent client service, clientele development, and comprehensive product knowledge.
• Identify and anticipate clients' needs and expectations, ensuring successful sales transactions.
• Advise clients across all product categories and apply cross-selling strategies to maximise sales potential.
• Build strong collaboration with the team to contribute to overall sales and Boutique objectives.

Client Experience & Development

• Provide an excellent client experience, offering a warm welcome and proactive engagement with every client.
• Develop and maintain long-term, professional relationships with clients through consistent and personalised service.
• Arrange private appointments for key clients, ensuring an exclusive and tailored shopping experience.
• Provide exceptional after-sale service, managing client enquiries and support efficiently.
• Regularly update client information within "Be Dior" to enhance loyalty and personalise future interactions.
• Actively participate in in-store and external events that contribute to the overall Boutique performance and client engagement.

Product Knowledge & Brand Representation

• Maintain an in-depth understanding of all product categories, their features, benefits, and the unique stories behind them.
• Represent the Christian Dior brand with integrity, passion, and professionalism at all times.
• Keep abreast of market trends, competitor activities, and new product launches to inform client interactions.
• Maintain the highest standards of upkeep for the selling space, visual merchandising, and overall image of the store, in strict adherence to Dior standards.
• Provide support to Back of House operations to ensure the smooth and efficient functioning of the Boutique.
• Adhere to all internal procedures and guidelines, ensuring compliance with Dir requirements.

Profile

Education & Professional Qualifications:

• Completion of secondary education or above.

Work Experience:

• 1-3 years of relevant experience within the retail industry. Luxury experience preferred but not essential

Other Requirements:

• Excellent command of communication and interpersonal skills.
• Possesses excellent selling techniques, service-oriented mindset, and client-centric approach.
• Able to work independently and collaboratively as a team-player.
• Passionate about the luxury fashion industry.
• Proficient in English; knowledge of other languages is an advantage.