Boutique Operations Associate (Casual)

Christian Dior; City of Brisbane; On-site; AUD 52,000 - 72,000; Full time

Job summary

Christian Dior Couture is seeking a Boutique Operations Associate to ensure the seamless daily running of the Boutique, providing essential support across inventory, facilities and administrative tasks to deliver an exceptional client experience.

The role requires meticulous attention to detail, strong organizational skills and at least 2 years in retail operations, with proficiency in IT, POS and inventory systems to maintain Dior's high standards.

Qualifications

• Completion of secondary education or above.
• Minimum 2 years of relevant experience in retail operations, preferably luxury.
• Exceptional attention to detail and a methodical approach to tasks.
• Proficient in IT systems, including Microsoft Office and retail POS/inventory management software.
• Proficient in English; knowledge of other languages is an advantage.

Responsibilities

• Execute stock management, including receiving, unpacking and processing deliveries.
• Manage stock transfers and ensure timely merchandise movement.
• Perform regular cycle counts and participate in stock-takes.
• Conduct quality control checks on merchandise and address discrepancies.
• Maintain an organised stockroom and ensure product care and presentation.
• Support sales on the selling floor with availability and presentation.
• Maintain visual merchandising standards and boutique upkeep.
• Manage boutique stationery, packaging and staff uniforms inventory.
• Assist in cash handling and financial procedures adherence.
• Ensure security of premises and report issues to management.
• Coordinate maintenance and IT support for boutique systems and facilities.
• Adhere to internal procedures and company guidelines.
• Prepare operational reports and liaise with Merchandising, Logistics and Finance.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Problem solving

Self-motivation

Teamwork

Customer service

English fluency

Education

Secondary education

Tools

Microsoft Office

POS systems

Inventory management software

Job description

Christian Dior Couture offers more than an exquisite brand experience; we invite our clients to be part of a rich heritage, sharing our passion for luxury and the distinct identity of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

THE ROLE

As a Boutique Operations Associate, you will be instrumental in ensuring the seamless and efficient daily operations of the Boutique. You will provide essential support across inventory management, facilities, and administrative functions, enabling the retail team to deliver an exceptional client experience and meet commercial objectives. This role demands meticulous attention to detail, proactive problem-solving, and a strong commitment to maintaining the highest standards of the Maison.

KEY RESPONSIBILITIES

Inventory Control & Management

Execute all aspects of stock management, including accurate receiving, unpacking, and processing of new deliveries.

Manage stock transfers efficiently, ensuring timely movement of merchandise between locations.

Conduct regular cycle counts and participate in full stock-takes, maintaining rigorous inventory accuracy.

Perform quality control checks on all incoming and outgoing merchandise, addressing discrepancies promptly.

Maintain an organised and secure stockroom, adhering to Maison standards for product care and presentation.

Provide vital support to the sales team on the selling floor, ensuring merchandise availability and presentation readiness.

Maintain the highest standards of visual merchandising and store upkeep, ensuring the Boutique image is consistently impeccable.

Manage the supply and inventory of boutique stationery, packaging, and staff uniforms.

Support cash and payment handling processes, ensuring accuracy and adherence to financial procedures.

Ensure the security and safety of the Boutique premises, staff, and clients, reporting any issues to management.

Coordinate and oversee general maintenance, repairs, and IT support for Boutique systems and facilities.

Adhere strictly to all internal operational procedures and company guidelines.

Reporting & Administration

Prepare and compile various operational reports, including inventory status, sales data, and other key metrics, for management review.

Liaise effectively with internal departments, such as Merchandising, Logistics, and Finance, to ensure smooth coordination of operational activities.

Provide general administrative support to the Boutique management team as required.

Event & Special Project Support

Assist in the setup and execution of in-store events, client appointments, and promotional activities.

Provide operational support for special projects, ensuring efficient coordination and successful outcomes.

PROFILE

Education & Professional Qualifications:

Completion of secondary education or above.

Work Experience:

Minimum 2 years of relevant experience in retail operations, administration, or a similar support role, preferably within the luxury sector.

Other Requirements:

Exceptional attention to detail and a methodical approach to tasks.

Strong organisational and time management skills.

Proficient in IT systems, including Microsoft Office Suite and retail POS/inventory management software.

Proactive, self-motivated, and able to work effectively both independently and as part of a team.

Excellent communication and interpersonal skills.

Capable of problem-solving and working effectively under pressure.

Passion for the luxury retail industry and commitment to service excellence.

Proficient in English; knowledge of other languages is an advantage.