Sales Associate

PRADA GROUP; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Prada Group in Sydney is seeking a customer-focused retail associate to drive sales across categories and deliver the brand experience. You will manage stock, maintain visual standards, and support events in-store.

Join a creative, international environment where teamwork and curiosity are valued. The role emphasizes brand ambassador duties, exceptional service, and ongoing product knowledge to enhance loyalty across VIP clients.

Qualifications

Responsibilities

• Achieve individual objectives and contribute to store objectives.
• Strive to increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Maximize sales opportunity across all categories.
• Ensure superb customer service to meet expectations.
• Act as brand ambassador to build relationships with new and VIP customers.
• Deliver Prada’s brand experience to increase loyalty.
• Resolve customer complaints professionally with follow-up.
• Capture customer data consistently and maintain long-term relationships.
• Assist in organization of in-store and promotional events according to guidelines.
• Ensure stock and backroom are organized, stock receival, transfers, stock takes, and reporting.
• Maintain store presentation and visual merchandising per company directives.

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Business Development

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.

Client Management

• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

CRM

• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

#LI-CZ1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.