Sales Associate

PRADA; Melbourne; Presencial; AUD 65.000 - 95.000; Jornada completa

Descripción de la vacante

PRADA in Melbourne seeks a proactive Luxury Retail professional to drive sales, engage with VIP clients, and deliver the brand experience across all store areas. You will champion customer service excellence, maintain stock and backroom operations, and collaborate with the team to meet store objectives.

You will uphold Prada's values of excellence, inclusivity, and professional growth while contributing to a creative, international retail environment.

Formación

• Strong selling skills to meet and exceed store targets.
• Maintains excellent brand and product knowledge for luxury goods.
• Delivers exceptional customer service and builds loyalty.
• Active relationship management including VIP clients and repeat customers.
• Keeps stockroom and floor organized, supports visual merchandising standards.

Responsabilidades

• Achieve individual objectives and contribute to store targets.
• Build relationships with new and VIP customers.
• Deliver the brand’s experience to increase loyalty and satisfaction.
• Resolve customer issues professionally and follow up as needed.
• Ensure stock, backroom, and merchandising standards are maintained.

Conocimientos

Brand knowledge

Sales skills

Customer service

Relationship building

Store operations

Descripción del empleo

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Business Development

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.

Client Management

• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

CRM

• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

#LI-CZ1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.