Store Manager

PRADA; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Job summary

Prada is seeking a Store Manager for the AU Gold Coast Pacific Fair to lead a high-performance team in a luxury retail environment. You will drive sales, manage operations, and maintain exceptional customer service aligned with the Versace brand values and Prada Group standards.

The role emphasizes team leadership, CRM, and strategic store management to elevate the in-store experience and business results. A candidate with fashion/business background and luxury retail experience is preferred.

Qualifications

• 3–5 years of experience in retail management – luxury experience preferred.
• Bachelor’s degree in Fashion or Business preferred.
• Full understanding of specialty retail, including business development, visual merchandising and store operations.
• Computer skills to include operation of retail point of sale system, Word, Excel and email.
• Strong relationship skills and ability to maintain long-term client relationships and understand market needs.
• Strong team management skills with the ability to develop people.
• Confident, organized, with strong problem-solving abilities and communication skills.
• Ability to thrive in a fast-paced, multi-tasking environment with a sales focus.

Responsibilities

• Analyze the business and propose action plans to reach qualitative and quantitative targets.
• Partner with Area Manager to maximize sales and margins.
• Oversee store sales and KPI performance.
• Prepare periodic reporting on competitors, products and opportunities.
• Monitor sell-through and coordinate with divisions on product availability and trends.
• Develop business strategies, set goals and implement incentives to boost sales.
• Set annual objectives for team members and drive performance through training and coaching.
• Maintain staff relations and ensure adherence to company guidelines.

Skills

Retail management

Luxury retail experience

Client relationship management

Team leadership

Communication skills

Education

Bachelor’s degree in Fashion or Business

Tools

Retail POS system

MS Word

MS Excel

Email

Job description

Store Manager - AU Gold Coast Pacific Fair

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Manager / General Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

• Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Partner with the Area Manager to maximize sales and margin goals
• Responsible for the sales and KPIs performance of the store
• Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities
• Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
• Develop business strategies, set achievable goals and targets and implement incentives to help boost sale

Team Management

• Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
• Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals
• Effectively manage all HR functions to support the team
• Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
• Motivate team to drive results through effective training, accountability and celebrating successes
• Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
• Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them
• Support with informative and inspiring participation the new staff onboarding experience
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management

• Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
• Encourage team members to focus on what they would like their clients to feel during a Versaceexperience
• Develop and expand customer base by capitalizing on high-profile clientele and sales
• Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
• Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU’LL NEED TO HAVE

• 3-5 years of experience in retail management – luxury experience preferred
• Bachelor’s degree in Fashion or Business preferred
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
• Strong team management skills, with the potential to develop people personally and professionally
• Confidence, organization skills, critical thinking and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
• A positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.