Sales and Operations Co-ordinator

MacGear; City of Melbourne; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

MacGear is seeking a motivated operations co-ordinator to join our team in Melbourne. You will manage order processing, respond to customer inquiries, coordinate with the warehouse, and support Account Managers to drive accuracy and efficiency across sales support, returns, and logistics.

You will use NetSuite and our ERP tools to process orders (including EDI), update changes, and liaise with customers and couriers. The role rewards initiative and continuous improvement.

Formación

• Experience in sales support or customer service
• Familiar with warehouse operations
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Mindset focused on efficiency and process improvement
• Comfortable using ERP and inventory/order management systems (NetSuite a bonus)

Responsabilidades

• Manage the shared mailboxes for orders, enquiries and returns
• Respond to customer enquiries via email and phone in a professional and timely manner
• Process orders accurately through MacGear portal or Netsuite, including EDI orders
• Update order changes, cancellations, reallocating stock within Netsuite and communicate to account managers or customers as required
• Review and approve product returns in line with brand requirements
• MacGear portal management – setting up new logins
• Provide assistance to Account Managers and Management where required
• Liaise with warehouse team on priorities and order flow
• Investigate variances and short shipment claims and submit claims to couriers
• Document all processes and procedures for sales support, returns and warehouse operations

Conocimientos

Customer service

Communication

Attention to detail

Problem solving

Continuous improvement

Team collaboration

Account management support

Herramientas

NetSuite

Descripción del empleo

We are looking for a motivated and versatile individual to join our team in an operations co-ordinator role that covers a variety of tasks from order management to supporting the Account Managers and working closely with the warehouse team. This position is ideal for someone who enjoys variety in their workday, can switch between tasks, and thrives in a fast-paced environment. A key focus of this role is supporting and improving efficiency across both administrative and operational areas. You'll be encouraged to contribute ideas and take initiative to enhance processes, reduce errors, and improve productivity.

Key responsibilities

Manage the shared mailboxes for orders, enquiries and returns

Respond to customer enquiries via email and phone in a professional and timely manner

Process orders accurately through MacGear portal or Netsuite, including EDI orders

Update order changes, cancellations, reallocating stock within Netsuite and communicate to account managers or customers as required

Review and approve product returns in line with brand requirements

MacGear portal management – setting up new logins

Provide assistance to Account Managers and Management where required

Liaise with warehouse team on priorities and order flow

Investigate variances and short shipment claims and submit claims to couriers

Document all processes and procedures for sales support, returns and warehouse operations

About you

Prior experience in sales support or customer service and familiar with warehouse operations

Strong written and verbal communication skills

High attention to detail and accuracy

A mindset focused on efficiency, continuous improvement, and problem-solving

Comfortable using ERP and inventory/order management systems (NetSuite experience a bonus)

Able to work both independently and as part of a team

Positive attitude, flexible, and willing to pitch in wherever needed

About us

MacGear is one of the largest value-added distribution companies in Australia and New Zealand, operating since 2006. We proudly represent renowned global brands such as Withings, Mova, Anker, Eufy, Insta360, Bon.Elk, Garmin, Sphero, Twelve South, and many others. Our success is built on strong relationships, an extensive distribution network, and a commitment to bringing innovative consumer electronics to market.

A dynamic role with variety and room to grow

Opportunities to help shape and improve internal processes