Dynamic Sales & Operations Support Specialist

MacGear; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

MacGear is seeking a motivated operations co-ordinator to join our team in Melbourne. You will manage order processing, respond to customer inquiries, coordinate with the warehouse, and support Account Managers to drive accuracy and efficiency across sales support, returns, and logistics.

You will use NetSuite and our ERP tools to process orders (including EDI), update changes, and liaise with customers and couriers. The role rewards initiative and continuous improvement.

Qualifications

• Experience in sales support or customer service
• Familiar with warehouse operations
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Mindset focused on efficiency and process improvement
• Comfortable using ERP and inventory/order management systems (NetSuite a bonus)

Responsibilities

• Manage the shared mailboxes for orders, enquiries and returns
• Respond to customer enquiries via email and phone in a professional and timely manner
• Process orders accurately through MacGear portal or Netsuite, including EDI orders
• Update order changes, cancellations, reallocating stock within Netsuite and communicate to account managers or customers as required
• Review and approve product returns in line with brand requirements
• MacGear portal management – setting up new logins
• Provide assistance to Account Managers and Management where required
• Liaise with warehouse team on priorities and order flow
• Investigate variances and short shipment claims and submit claims to couriers
• Document all processes and procedures for sales support, returns and warehouse operations

Skills

Customer service

Communication

Attention to detail

Problem solving

Continuous improvement

Team collaboration

Account management support

Tools

NetSuite

Job description

MacGear is seeking a motivated operations co-ordinator to join our team in Melbourne. You will manage order processing, respond to customer inquiries, coordinate with the warehouse, and support Account Managers to drive accuracy and efficiency across sales support, returns, and logistics.

You will use NetSuite and our ERP tools to process orders (including EDI), update changes, and liaise with customers and couriers. The role rewards initiative and continuous improvement.