Sales and Installation - Security Screens

Cairns Hardware; Cairns Regional; On-site; AUD 95,000 - 100,000; Full time

Benefits offered by this job

Remuneration

Birthday day off

EAP (Employee Assistance Program)

Uniform provided

Retail discounts platform

Team discounts

Job summary

Dahlsens Family Group of Companies in Cairns, Queensland, is seeking a Sales & Installation Technician for Prowler Proof security screens. You will advise customers, tailor solutions, and perform professional installations in residential and commercial settings, guiding projects from consultation to completion.

You will measure sites, prepare quotes, and work to Australian standards while delivering excellent service, maintaining product and brand knowledge, and representing the company with

Qualifications

• Hands-on trade experience in construction or building products environment.
• Queensland Construction White Card or willingness to obtain.
• Open Manual Drivers Licence.
• Commitment to and genuine interest in the provision of excellence in customer service.
• Organisational and time management skills with the ability to work to timeframes.

Responsibilities

• Understand customer requirements and provide tailored solutions aligned with the Prowler Proof product range.
• Provide clear, accurate information on product features, benefits, and pricing while maintaining professional presentation.
• Deliver customer service by cultivating strong relationships with new and existing customers and representing the company professionally.
• Maintain knowledge of company, product, and industry to ensure credible advice.
• Conduct in-home and onsite measurements, prepare quotes, and support sales conversions.
• Install security screen products in residential and commercial applications to standards and company requirements.
• Diagnose and resolve installation challenges and site-specific constraints.
• Conduct repairs, servicing, and warranty work as required.
• Adhere to company procedures, installation protocols, and documentation requirements.

Skills

Trade experience

Customer service

Time management

Autonomy

Team player

Education

White Card (Queensland Construction)

Job description

Sales and Installation - Security Screens

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

We're looking for a Sales & Installation Technician who enjoys working with customers and takes pride in delivering quality workmanship. In this varied role, you'll provide expert advice on Prowler Proof security screen products, prepare solutions to meet customer needs, and carry out professional installations, ensuring a seamless experience from consultation to completion.

RESPONSIBILITIES WILL INCLUDE

• Understand customer requirements and provide tailored solutions aligned with the Prowler Proof product range, ensuring advice is delivered professionally and respectfully.
• Provide clear, accurate information on product features, benefits, and pricing while maintaining a high standard of personal presentation and communication.
• Deliver excellence in customer service by cultivating strong relationships with new and existing customers and always representing the company with professionalism.
• Maintain a high level of company, product, and industry knowledge to ensure advice is credible, accurate, and aligned with organisational standards.
• Conduct in-home and onsite measures, prepare quotes, and support sales conversion in a manner that reflects company values, ethical practices, and customer focused service.
• Uphold professional conduct by demonstrating reliability, integrity, and positive engagement in all customer interactions.
• Participate in ongoing training, product updates, and professional development to ensure skills, knowledge, and conduct continuously meet company expectations.
• Install security screen products in residential and commercial applications in accordance with the Australian Standards, National Construction Code and company requirements.
• Perform accurate site measurements, adjustments, and product modifications to ensure correct fit, appearance, and functionality.
• Diagnose and resolve installation challenges, product issues, and site-specific constraints using sound technical judgement.
• Conduct repairs, servicing, and warranty work as required, ensuring all work meets quality and compliance expectations.
• Adhere to company procedures, installation protocols, and documentation requirements to ensure accuracy, traceability, and compliance.

QUALIFICATIONS & SKILLS

• Demonstrated experience in a hands-on trade, construction, or building products environment
• Carpentry, glazing, cabinet making, or similar trade experience highly regarded
• Queensland Construction White Card or willingness to obtain
• Open Manual Drivers Licence
• Commitment to and genuine interest in the provision of excellence in customer service.
• Organisational and time management skills with the ability to work to timeframes and prioritise workload.
• Ability to work autonomously and as part of a team, effectively managing own workload without continual guidance.

YOUR ATTRIBUTES

• Customer-focused with a solutions-oriented mindset
• Highly organised with strong time management skills
• Ability to work under pressure and manage deadlines
• Collaborative team player who lives the company values
• Proactive and committed to continuous improvement
• Great communications skills both written and verbal

PERKS

• A competitive remuneration package is on offer, circa $95-$100k + Super and fully maintained company vehicle.
• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include a Pre-employment Medical Assessment & National Police & Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.