Sales Administrator - Sales Home and Community (Contract position)

Catholic Healthcare Limited; Sydney; Hybrid; AUD 103,320,000 - 117,096,000; Full time

Benefits offered by this job

Not-for-profit tax benefits

Fitness Passport discounted gym

Paid Parental leave

Long Service leave

Job summary

Catholic Healthcare Limited is seeking a Sales Administrator in Lewisham, NSW. The role supports onboarding from initial sale to service commencement, ensuring accurate documentation and care plans. It offers a structured daily schedule Monday to Friday and a path to work-from-home two days per week after training.

You will collaborate with Sales Consultants, Care Advisors, and Operations to deliver a seamless client experience, applying strong organisational and communication skills daily.

Qualifications

• Experience in customer service, sales support, account management, administration, or customer relations.
• Strong attention to detail and excellent organisational skills.
• Exceptional written and verbal communication.
• Experience using CRM systems and databases.
• Intermediate Microsoft Office skills (Excel/Outlook/Word).

Responsibilities

• Coordinate onboarding of new Home Care clients.
• Translate care plans into service schedules and activities in Procura.
• Maintain client records and documentation in CRM systems.
• Ensure paperwork and approvals are received and stored.
• Update government portals including My Aged Care and PRODA.
• Support sales consultants with opportunities and referrals.
• Monitor data accuracy and escalate discrepancies.
• Provide admin support across the sales and customer journey.

Skills

Customer service

Sales support

Account management

Administration

CRM systems

Excel

Communication

Organisational skills

Job description

• Location - Lewisham (parking on site or short walk from Metro Station + WFH options)
• 7 additional Leave days
• Hourly rate $39 per hour + Superannuation
• Not for profit employer, so you pay less tax!
• Full-Time Contract position till 30th June 2027

Exciting things are happening at Catholic Healthcare. We have celebrated 30 years of providing care and now have more than 6000 employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

As our Sales Administrator, you'll play a critical role in supporting new client onboarding and ensuring a seamless experience from initial sale through to service commencement. If you are highly organised, customer-focused, and enjoy working with systems and processes, we'd love to hear from you.

The role is Monday through Friday with work times of 8:30am - 4:30pm or 9:00am - 5:00pm. Initially you will be required to work full time in the office but after training can move to 2 days working from home.

The Role

Reporting to the Sales Team Lead, Home & Community Services, the Sales Administrator is responsible for supporting the onboarding of new clients and ensuring all documentation, care plans, and system updates are completed accurately and on time. You'll work closely with Sales Consultants, Care Advisors, Operations, and other key stakeholders to deliver an exceptional customer experience.

Key responsibilities include:

• Coordinating the onboarding of new Home Care clients
• Translating care plans into accurate service schedules and activities within Procura
• Maintaining client records and documentation within CRM systems
• Ensuring all required paperwork and approvals are received and stored appropriately
• Updating government portals including My Aged Care and PRODA
• Supporting sales consultants with new opportunities and referrals
• Monitoring data accuracy and escalating discrepancies when required
• Providing administrative support across the sales and customer journey

To be successful in this role you’ll need:

To be successful in this role, you will have:

• Previous experience in customer service, sales support, account management, administration, or customer relations
• Strong attention to detail and excellent organisational skills
• Exceptional communication skills, both written and verbal
• Experience managing multiple priorities in a fast-paced environment
• A customer-centric approach with strong problem-solving skills
• Experience using CRM systems and databases
• Intermediate Microsoft Office skills, including Excel, Outlook and Word
• Ability to work collaboratively with a wide range of stakeholders

Experience within aged care, community services, health care, or a regulated industry will be highly regarded.

What we can offer you:

• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Paid Parental leave
• Long Service leave after 5 years

Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. If you are passionate about supporting older people to live independently and stay connected to their communities, we’d love to hear from you.